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The Customer Experience Company P/L
Average rating of the solution or service based on AppExchange customer reviewsRating
Number of Salesforce-verified projects completed by the consultantProjects Completed 7
Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy.Certified Experts 0
Designing and delivering better customer experiences
Helping organisations to design and deliver great customer experiences
We are everything customer. We specialise in solving big problems and creating better outcomes, for everyone. We have over 40 people with unparalleled, rich and diverse skills in innovation, design, management consulting and analytics.
Highlights
We solve big problems, creating better outcomes, for everyone.
We are grounded in customer insights, across all your channels, with broad ranging expertise to ensure we design & deliver better customer experiences across the board.
We blend design thinking and management consulting, this makes us different and enables us to create innovative products, services and processes for business success.
Description
Everything is grounded in customer insights; by combining observational research with quantitative data, we are able to really understand your customers to create better strategies, services and products.####Across all your channels; we create omni-channel and single channel strategies across digital, contact centre and face to face environments, and then transform these channels to deliver better experiences.####With broad expertise to ensure we deliver better customer experiences across the board, we blend customer insights with corporate strategic thinking to develop business strategies, innovation and differentiation.## ##Using our Design Thinking Methodology, we co-design innovative products, services and experiences in a low cost, iterative and efficient way.####We can help you track and manage your customer experience using insights from customer feedback & operational data. We design, enable & embed effective ‘listen, learn, act’ capabilities to get you better results.####Better customer experiences can only be truly fulfilled if you have a customer centric culture. We support you to define, develop and embed the culture and skills to truly focus on your customers.
Geographic Focus
InternationalAustralia
Languages
English
About The Customer Experience Company
The Customer Experience Company (CEC) is a design and innovation company specialising in everything customer.####The company was founded in 2003 in Australia and has since grown to over 40 people with unparalleled, rich and diverse skills ranging from design, management consulting and analytics.####We work with large organisations to help them grow and transform their businesses and customer relationships.####We blend design thinking and management consulting, this makes us different and enables us to create innovative products, services and processes for business success.####We deliver on salesforce.com and specialise in implementation, application development & integration.####We are grounded in customer insights, across all your channels, with broad ranging expertise to ensure we design & deliver better customer experiences.
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