Omega CRM, A Merkle Company - FY24 Community Impact Partner
We provide an innovative customer experience service. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness. We are Salesforce Partner of the Year 23
Highlights
- Consultancy services based on Agile methodologies to provide the best discovery analysis for map the customer journey experience and the way that technology can help to improve it. Our innovation portfolio includes Blockchain, AI and IoT.
- Implementation services to fulfill the gap between the expectations of the customer experience designed and the real way to develop it, based on SCRUM.
- Support services based on Cloud Omega Competence Center that provides flexible and scalable services for continuous improvements of the business process and customer experiences defined. Proof of this our customer satisfaction index of 4,9 out of 5.
Description
Geographic Focus
Connecticut
Languages
About Omega CRM. A Merkle Company Omega CRM, A Merkle Company, is an advanced customer experience consultancy company. We provide an innovative customer experience service based on Salesforce.com and products. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness.##As innovation award-winning Salesforce Consulting Partner. We are actively brings improvements to our projects in such innovative areas as Blockchain, Artificial Intelligence ( A.I.), and IoT. We have a strong and experienced team that understands business processes and technology. ##Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. (Sales Cloud, Service Cloud, Marketing Cloud & CDP, Community Cloud, Analytics, Field Service Lightning - FSL, System and Application Architect, etc.).##We have earned more than +1400 certifications to date!