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Field Service
A Complete Field Service Solution

Optima Pro is your one stop field service software solution to manage work orders, warranties, contracts, field service scheduling, spare parts inventory and the service organization while delighting the customers and driving business results.

  • Built in process for managing the complete Service Organization which includes Territories, Teams, and Technicians along with their Skills, Expertise and current location to effectively manage the entire Service Organization.
  • Geo-location based dispatch for cost effective and timely service. Built in process to define the rules to auto check the Warranty and Service Contracts so that you don’t miss out any revenue opportunities and do not provide free of cost services anytime.
  • Pre-configured support for Preventive Maintenance ensuring you don’t miss out on periodic maintenance services for customer products.####Regular service ensures better performance and less breakdowns ensuring higher revenues from the Service Contracts.
Field service industry is one segment that is often under pressure to synchronize their tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch of technicians for installations, repairs, maintenance and honoring the customer SLAs.####Damco understands your changing needs and the urgency to perform and we are proud to introduce a very powerful product from our Salesforce Practice - “Optima Pro”.####Manage the complete Service Organization which includes Territories, Teams, and Technicians along with their Skills, Expertise and current location.####Geo-location based dispatch for cost effective and timely service.####Auto check the Warranty and Service Contract entitlements.####Automated dispatch of field service technicians ensuring that you have the right technician at the right place and at the right time.####Request parts on the fly from fellow technicians and depot locations by the appropriate stock search. Find parts sooner than ever now.####Pre-configured for Salesforce1 to give Field Service Technicians the access to the live data for view and updates anytime and anywhere.


  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 66
  • Custom Applications: 1
  • Custom Tabs: 31

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0


Other System Requirements
API must be enabled for Professional Edition to use this Package.

Support Please reach out to us on our support email and we would be happy to assist you with your queries and issues.

Additional Information

Package Name
Optima Pro
April 2016 / 1.23.0
First Release
Latest Release
Damco Solutions
Princeton, NJ, USA
+1 609 632 0350

Damco Solutions is a leading IT services, consulting and outsourcing company delivering exceptional business solutions and customer value to its customers’ worldwide. Damco offers end-to-end innovative and leading edge solutions to help corporations leverage technologies and acquire sustainable growth. We have proven capabilities in new and emerging technologies and extensive experience across a broad range of industries and domains which enable us to deliver world-class, secure, scalable and reliable business systems. Damco's Salesforce practice is focused on helping businesses to leverage Salesforce to improve workforce productivity, customer satisfaction and develop powerful and scalable products faster. Damco brings deep industry experience and concrete functional expertise to each Salesforce CRM Implementation. Every Salesforce implementation is unique and along with technology people and process are equally important, hence we follow a planned approach and well-defined process. We work in collaboration across our client's organization developing insights about the business. As a result we are able to drive tangible, high-impact results and improve client capabilities.