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Field Service
Location Based Customer Engagement

Proactively inform customers with live location sharing and ETAs for field services, sales, roadside assistance, package and food deliveries, and more. Continuous digital engagement while reducing missed appointments and inbound calls.

  • IMPROVE CSAT: Empower customers with a real-time map view, accurate ETA and critical details for appointments, services and deliveries.
  • ENGAGE ANYWHERE: The Glympse soluition enables location-sharing experiences delivered on the customers channel of choice.
  • FAST & EASY: Pre-integration with Field Service Lightning deploys quickly and triggers continuous customer updates based on standard FSL workflows.
Glympse En Route is a customer experience solution. With En Route, you can provide continuous updates via a custom-branded interactive web viewer. ####Your customers will know exactly when to expect you - starting with a notification the moment a field service is booked, to a live map view showing the technician is “On the way!”, all the way through a final confirmation when they arrive. Plus, immediately capture appointment feedback.####With this insight, customers can finally manage their day effectively. You’ll transform frustrating interactions that customers without alternatives have been tolerating for too long into engagement opportunities.####Prepared customers also mean fewer missed, delayed or rescheduled appointments, fewer calls to customer care, efficient appointment execution and faster time to revenue.####Glympse is pre-integrated with Field Service Lightning, so it’s fast and easy to add location-powered customer engagement.


  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited, and Developer EditionsEnterprise & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 4
  • Custom Applications: 2
  • Custom Tabs: 7

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 2
  • App Builder: 2
  • Community Builder: 2


Other System Requirements
Must have Field Service Lightning installed and configured in your Salesforce Environment.


Additional Information

Package Name
Glympse EnRoute
Version 2.0 - Self Serve / 1.17.0
First Release
Latest Release
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