With over 2.5 million users across 40 countries, QuestionPro is the leading provider of online survey software that allows users to generate the insights they need to make better business decisions.
Excellent App - very versatile
We've been using QuestionPro with Salesforce for 3 years. Their tech support is excellent - very responsive. We integrate with our Service Cloud app to generate CSAT surveys to closed cases and were able to build in a few rules about which types of cases to exclude. We also added a rule to skip over cases if the customer's last survey response date is less than 30 days ago. We have expanded our use of QuestionPro to include CSAT surveys generated by our legacy system events as well as employee surveys and marketing surveys. The app is versatile in that is works independently or integrated with Salesforce. They upgrade the features and functions regularly. Highly recommend.
Seamless integration and user friendly app
The app is user friendly and easy to use. It integrates with Salesforce seamlessly and provides convenience of mapping sales force objects to surveys....very happy with the app and will definitely recommend to others....
Easy to use and simple configuration
This app provides the option to directly send surveys from the Saleseforce account which make my life a lot easier. Configuration is well explained in help file. You can select any survey from your QuestionPro account and send it from the Salesforce environment. Also, mapping survey responses to Salesforce objects is very easy. Highly recommend.