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Recursive Labs Visual Engagement Platform - Cobrowse, Mobile Screen Share & More

Free

Rating

(3)

Listed On

9/16/2016

Latest Release

8/24/2016

CATEGORIES

Collaboration
Enterprise Grade Visual Engagement from Consumer to Compliance

Increase agent outcomes & improve customer interaction with the Recursive Labs Visual Engagement Platform. Go beyond simple solutions & screen shares by leveraging the 1st enterprise-grade customer engagement solution with patented co-browsing solutions.

  • With Realtime Engagement, you can protect your customers with the most secure & patented co-browse in the market. This solution features FREE voice & video chat, mobile engagement, object-level redaction, no-download simplicity for web browsing & more.
  • Create and share interactive & mobile-friendly videos with the simple recording method of Replay interactive application video. Standard videos can be easily shared with customers through chat, email, & text or passed via our chatbot integration, Reply.
  • Take advantage of the comprehensive session archiving tool, Record, for training & compliance. Generate an MP4 video file, which includes all URL and mouse position information and maintains protection rules for sensitive data, on demand.
Recursive Labs is the leader in digital cobrowsing and customer engagement. With our patented visual engagement platform, you can interface live with your customers on any device. ####The Recursive Labs customer engagement solution includes Realtime co-browse and engagement, Replay interactive video, Record archiving, Reply chatbot integration, Reflection full web collaboration. ####Our open API platform includes:##-The industry's most secure, cross-platform co-browsing solution,##-Engagement capabilities on any web page, desktop, mobile, and IoT device, ##-No-download, in-browser voice and video chat,##-Recording capabilities for compliance and training, and##-Open integration with major bot platforms for interactive video and elegant escalation to live engagement.####The Recursive Labs Salesforce integration brings these platform features to your agents:##-Turnkey, Lightning ready integration with your existing Salesforce account,##-Customer engagement and cobrowsing directly inside Salesforce; no new tabs or windows, ##-Operate inside or outside the Salesforce console, and##-Engagement data automatically attached to relevant Salesforce entities.

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Force.com, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 2
  • Custom Applications: 0
  • Custom Tabs: 0

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
No additional system requirements

Support

+1 314.222.0790

Additional Information

Package Name
RecursiveLabsCoBrowsing
Version
August 2016 / 1.14.0
First Release
9/16/2016
Latest Release
8/24/2016
Languages

Data Sheets

Recursive Labs, Inc.
Saint Louis, MO USA
Founded
2012
Phone
+1 (314) 222-0790

Recursive Labs fixes the fatal flaw in remote sales/support - by increases sales, improving customer satisfaction & lowering repeat caller rates with the most secure & versatile Visual Engagement Platform available. ####The Recursive Labs visual engagement platform offers a suite of tools that enable companies to remotely see, share, and show what they need to their customers as though they are in the same room. Integrating with Salesforce CRM and chat functions, this platform wraps a visual element around existing engagement and relationship tools.####This customer engagement solution includes Realtime cobrowse and engagement, Replay interactive video, Record archiving, Reply chatbot integration, and Reflection full web collaboration. ####Built on a patented platform, Recursive Labs has created the most secure solution on the market. This enterprise-grade suite provides element level redaction, simple and interactive video, session archiving, chatbot content, and anywhere engagement. Create a truly omnichannel experience for your customers with engagement on any device connected to the Internet.

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