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TeamViewer App for Salesforce Cloud

Starting at $143.92 USD per company per month TeamViewer App for Salesforce Service Cloud can be downloaded for free and used during the trial period without any charge. For commercial use, a TeamViewer license package needs to be purchased from https://www.teamviewer.com/en/integrations/salesforce

Discounts available for nonprofits

Rating

(0)

Listed On

9/28/2016

Latest Release

4/19/2018

CATEGORIES

Field Service
Add remote support functionality to your Salesforce Sales and Service Cloud

The TeamViewer integration for Salesforce embeds TeamViewer remote support and access functionality into your Salesforce Cloud® environment.####Benefit from faster response times, across all operating systems and increase customer satisfaction.

  • Create and join a support session directly from a Salesforce Case, Contact, Account, Lead or Opportunity, and provide your customer with a simple link to start his session. No installation necessary.
  • See individual and company-wide Connection reports with advanced search and filtering features.
  • Great UI in both Classic and Lightning modes as well as newly introduced supporter notifications feature to help supporters manage multiple sessions in parallel and easy one-click connection as soon as the end-user is available.
With TeamViewer, you can easily create service cases and provide remote support right from your Salesforce Sales and Service Clouds. This includes Cases, Contacts, Accounts, Leads and Opportunities. The remote troubleshooting experience is improved by optimizing communication between users and call center staff. Remote control has been proven to increase efficiency of service desks and improve customer satisfaction significantly.####Features:##* Create and join a support session directly from the Salesforce screen.##* Share session information via Chatter or email. You can set different email templates per screen and communication type.##* Customer joins the session with a simple click. Now added support for iOS Screensharing!##* Individual and company-wide reports now available within Salesforce with advanced search and filtering features.##* New Lightning Mode app design to allow for more intuitive user interaction##* Supporter notifications as soon as a user becomes available to accept the connection##* Newly introduced MyDevices console that allows users to control managed devices (Unattended access)

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 6
  • Custom Applications: 0
  • Custom Tabs: 2

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
No additional system requirements

Support Customer Service provided 24/5 across all time zones. Please visit https://www.teamviewer.com/support/contact/ for local phone numbers.

Additional Information

Package Name
TeamViewer for Salesforce
Version
Version 2.3 / 2.3.0
First Release
9/28/2016
Latest Release
4/19/2018

Data Sheets

TeamViewer GmbH
Goeppingen, Germany

Founded in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio. For more information, visit: www.teamviewer.com Follow us on Twitter at @TeamViewer and on our blog at blog.teamviewer.com. © 2016 TeamViewer GmbH. All rights reserved.

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