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$10 USD per user (one-time) A subscription to support.com cloud is required.

Rating

(0)

Listed On

1/6/2017

Latest Release

6/9/2017

CATEGORIES

Customer Service
Utilize Salesforce Automation Tools with Less Effort and More Impact

Support.com leverages customer information from Salesforce Service Cloud and your other data systems of record to give support agents guidance that's automatically tailored to the customer.

  • Guided Paths® provide step-by-step support and service consistency, integrating with Salesforce Knowledge to provide a seamless and comprehensive set of content that solves customers' problems quickly.
  • Dynamic Decision Points provide agents with the informed guidance they need all in one place, without having to find and interpret disparate customer data and relevant support knowledge.
  • Personalized support is fueled by integrated workflows based on account history, product information, device status, and more – and writers, admins, or designers can tweak them with no developer needed.
With Support.com for Salesforce Service Cloud, agents receive a unified view of the support information they need. The step-by-step guidance of Guided Paths® resides in the Salesforce interface, leveraging Salesforce Knowledge and synthesizing data from outside sources (like telemetry or warranty systems) for disparate customer information to help close cases faster and with less customer effort. ####Agents save time with Guided Paths that automatically display based on the customer case information. They can also search for Guided Paths right within the app – no need to leave the Salesforce environment. Plus, with less developer intervention, Support.com reduces the need for system integrators, making it easier to transition from deployed support software to the power of Salesforce Service Cloud. ####Support.com makes it easy to delight customers, agents, and contact centers by delivering even more personalized, flexible support within Salesforce Service Cloud.####Contact sales@support.com for pricing of Support.com This app is only an integration with Support.com cloud and requires both this app and a Support.com Cloud license to function.

Highlights

  • Compatible with Professional, Enterprise, Unlimited, Force.com, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 0
  • Custom Applications: 0
  • Custom Tabs: 0

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 0
  • App Builder: 0
  • Community Builder: 0

Requirements

Other System Requirements
System requirements for users: https://help.support.com/solution/articles/1000158093-1e-system-requirements

Support Phone support available: Monday-Friday, 6am-5pm PT Customer support channels include email, chat, phone and ticket management along with full access to technical documentation, best practices, videos and integration documentation.

Additional Information

Package Name
Support.com Cloud
Version
SDC_Cloud / 1.3.0
First Release
1/6/2017
Latest Release
6/9/2017
Languages
Support.com, Inc.*
Sunnyvale, CA, USA
Founded
1997
Phone
6505568996
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