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Trail Tracker - by Trailhead




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The fun way to empower your employees to learn Salesforce.

Install this free app to guide your employees through their Salesforce learning adventure on Trailhead. Assign, track, and report on badges earned by your team via pre-built reports and dashboards to take your Salesforce game to the next level.

136 Reviews
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Top Favorable Review

Track training - HUGE, step forward for individual Salesforce training

We're a growing a company that has struggled with adoption. Trailhead is a great way to individualize training but we had no way of tracking this by user. Now, we do. Takes a little work to get it set up correctly but now it's working like a charm.

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guo hua
May 25, 2017 at 2:41 AM


Top Critical Review

Can't be used for partners

We started looking into this and as a SF partner all of our employees have their own Dev orgs that they use for Trailhead. We don't want to merge their accounts into some production we choose so this becomes unusable. I believe there is a way of linking the Trailhead account to a partner account so that the badges are displayed (but not merged)? It would be useful if this could work the same way. In the meantime, we can't use this unfortunately, but would be very beneficial.

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Adam Torman
Jan 08, 2018 at 11:10 AM

Hi @veronika - the new account self-merge/link feature provides this ability and when coupled with trail tracker, allows you to report on your partners by having them opt-in for the reporting by them linking a chatter free license in your org to their trailhead user account. They don't lose control over their account at any point and can always choose to un-link at a future time. But we do require the opt-in for privacy purposes by having them link to your org where trail tracker is installed.

Christopher Medley
Nov 13, 2018 at 1:34 PM

@Adam Torman Does this also track and provide visibility into certifications now that Webassessor and Trailhead have merged? If not, is there an app that does?

Customer Reviews 136 Reviews Rating: Any Rating Sort By: Review Date

Great app to track your user's skills and training !!!

Most of our users using it and they loved it !!!##One of our admin installed this app and she left the company. Now i got request from one of your users that data is not syncing . What changes do I need to make as she used her accout for integartion user.##Please advice. ##Thank you!

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David Severcool
Dec 11, 2018 at 12:30 PM

OMG - me too!!! Someone please help me!!

While the app sounds promising, it's not working and there's zero support.

This app certainly has potential. I've now installed it in 3 difference instances (2 sandboxes and 1 production) with no luck getting the data integration to work. In each instance, I've created a Case with Trailhead Help. All 3 Cases have gone un-responded to. I did create a Case with Salesforce Support but it was immediately closed as they don't support the Salesforce Labs apps. This process has been frustrating. I can see where this app would be great if it worked...

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Great experience so far!

We implemented the Trailhead Tracker to get employees more engaged. We are running competitions and awarding prizes for completing Trailheads. So far the reporting and and all of the app features have worked great.

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Disappointed - Only for Active Org Licenses

I'm disappointed that we cannot use this app until we have an active Salesforce Org License. ##In our circumstances, we have had a long ‘work up’ period… and are being asked to train about six months prior to when we go live with a live Org. Also we have multiple team members. It would be really nice to be able to use this tracker... during our six months of training, prior to standing-up an org … not only to organize our own, self-training… but to coordinate the training activities of a team. Otherwise, it is **** USELESS **** because we cannot use it... ####Why limit this to users who already have an Org license…?

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Projects do not port over

I think the app is great in a lot of ways. Projects are not listed as available badges so the numbers are not accurate for some. Anybody know how to remedy this?

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Trail Tracker not syncing anymore

Lately Trail Tracker is not syncing badges anymore between the Salesforce instance & Trailhead. I logged a case for this but Support tells me they "aren't sure they can help with this type of case".##I wanted to double-check the installation & user guide, but the link brings me to a Quip page, that my chrome browser doesn't even want to open (blank page). Can this guide be made public via another way (as Quip definitely experiences some issues right now).##Thank you.

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Read Different License Types

I think Trail Tracker needs to be redesigned fine-tune the license type that it reads. You only have the option with Standard and Chatter Free, this for use is interfering with the ability report on just our Salesforce user licenses, with which is ~1k out of a total ~115k (this include company communities licenses)####Please improve this so we can track what trails our Salesforce users are taking.

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Poor Instructions

While I love the idea of Trailtracker, I feel like its an afterthought as it pertains to how to actually use it. There is so much documentation and training available for every other aspect of Salesforce, but for Traintracker its rather lackluster. I submitted a case nearly 4 weeks about to try and get some additional help and have yet to be contacted. For our organization, this is a huge component to user adoption and I need to know if I setting up and assigned Trailmixes correctly so that we can track our users progression.

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Trailtracker helps you to get people onboard

Great app which helps you getting employees on board by the help of assigning badges and trailmixes. Most people like the gamification and especially showing off in their org. But I have a question, how can you remove people who are no longer with the company and they also removed the link/sync with our production? We still have somebody showing their badges in our list, even he is not employed. Note, badges earned after the unlink/unsync are NOT shown.

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Need to be able to link trailhead account instead of merging

I was excited to install this to track my teams' training progress -- particularly for my admins and developers. However, if I ask them to merge their accounts, what does that mean when they move on to another organization? Will they lose access to all their badges when we deactivate the linked production license?

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Adam Torman
Oct 01, 2018 at 3:46 PM

Hi @Julie - thanks for reaching out. If they move organizations, they have the ability to opt-out from you tracking their badges and provide opt-in for their new organization should they choose. Basically, they should just link their production identity by logging in using their personal one, clicking link accounts, logging in using their production identity, and then link their accounts. ####Should they ever want to opt-out, they only need to log in using their personal credentials and 'x' or remove their production identity.####More on that here:

Aditya Thota
Oct 03, 2018 at 11:14 AM

Hi @Adam####We are having an issue with the sandbox not bringing over any badges back from the trailhead for assignment, please help ####-Thanks##Adi