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Trail Tracker - by Trailhead

Free

Rating

(107)

Listed On

5/9/2017

Latest Release

4/30/2018

The fun way to empower your employees to learn Salesforce.

Install this free app to guide your employees through their Salesforce learning adventure on Trailhead. Assign, track, and report on badges earned by your team via pre-built reports and dashboards to take your Salesforce game to the next level.

107 Reviews
27%
42%
14%
6%
10%
3.7
Average Rating
Share your experiences with the community.
Top Favorable Review

Track training - HUGE, step forward for individual Salesforce training

We're a growing a company that has struggled with adoption. Trailhead is a great way to individualize training but we had no way of tracking this by user. Now, we do. Takes a little work to get it set up correctly but now it's working like a charm.


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guo hua
May 25, 2017 at 2:41 AM

good

Top Critical Review

Can't be used for partners

We started looking into this and as a SF partner all of our employees have their own Dev orgs that they use for Trailhead. We don't want to merge their accounts into some production we choose so this becomes unusable. I believe there is a way of linking the Trailhead account to a partner account so that the badges are displayed (but not merged)? It would be useful if this could work the same way. In the meantime, we can't use this unfortunately, but would be very beneficial.


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Adam Torman
Jan 08, 2018 at 11:10 AM

Hi @veronika - the new account self-merge/link feature provides this ability and when coupled with trail tracker, allows you to report on your partners by having them opt-in for the reporting by them linking a chatter free license in your org to their trailhead user account. They don't lose control over their account at any point and can always choose to un-link at a future time. But we do require the opt-in for privacy purposes by having them link to your org where trail tracker is installed.

Customer Reviews 107 Reviews Rating: Any Rating Sort By: Review Date

Can't get it to sync and can't get any support

I've been so excited to launch trailhead and track progress in trailtracker so that we can have a contest as we roll out Salesforce... unfortunately, the data won't sync so this has proved impossible. I've been desperately trying to get support - including sending the email out to the support email... but haven't had any luck and I think I'm only missing one step. Very frustrating.


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Karen Falcon
Jun 15, 2018 at 9:13 PM

Hi Karlie, I sympathise with your frustration. Hopefully by now someone has helped you. I am just a new sf Trailhead student, so I cannot offer a useful solution for you. I sent you a tweet yesterday afternoon when I saw your review (I did not yet have sf login credentials, do now) I tweeted @KarlieDoucette and the pic looks like you, wasn't sure. Since yesterday, few people have chimed in on the tweet and I asked at least two times for people to please see/respond to your review directly to get you some help, but am surprised to see here, hours later, still no one has commented. If you have time and if you see this, please let us know if you got the support you need and take a look at the tweet thread, there are a few contacts there that chimed in, one was the Trail Tracker Writer himself. Jeff Douglas , @jeffdonthemic He wrote, @KarlieDoucette If you would like to email me (I'm jdouglas at salesforce) I can help out. I wrote Trail Tacker.####Take Care, ##~Karen Falcon##Trailblazer##Las Vegas Taxi Driver

Would be nice to see points and rank for each user

I assumed points and rank would be there but I assume there has to be an issue in pulling that over that is still being looked at.


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How can I get support please?

I am having trouble using the import function on the user badge tab, issue is with the "due date" being a date/time field and I am unsure how to format. Can I please have some help trying to trouble shoot this?


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Great tool for driving adoption!

Love this app - it's great for driving adoption across the teams. ####I would love to be able to report on points achieved as well as badges too please!


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Adam Torman
May 14, 2018 at 1:23 PM

Thanks Paul for the feedback! We'll take a look at it! ####Btw - total points should be available on the lightning component that you can add to the chatter profile page. We just don't have granular points yet.

Great App to Drive Training Adoption

We had a few issues getting the integration to work properly, but after we ironed out those problems it was all good :) We've had a big increase in self-serve training and with myTrailhead coming out soon, this will form the backbone of our training plan.##However, It would be great if all of the badges from Trailhead showed up in my org.


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Great App for driving learning and adoption

We have been using the app and love being able to reward folks for their hard work on Trailhead.####Can anyone help me determine why there may be a difference in the badges earned on Trailhead and what is shown on our trailhead dashboard? It is not related to the daily sync. And is there an easy way to find out which badges have been earned but are not being pulled properly into the app?


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Adam Torman
Apr 19, 2018 at 5:20 PM

Hi Colleen,####Thanks for the feedback! One reason why the badge count may be different is that community badges (e.g. Trick and Trailhead) only show up on your profile. They don't display in trail tracker. If there are any content badges (e.g. event monitoring) that are showing up on your profile but not trail tracker, please let us know! Thanks!

Colleen Haywood
Apr 20, 2018 at 11:10 AM

Thanks Adam. I'll check into it and let you know but that sounds like a reasonble reason for the gap!

Very Handy App

Hi Team - ####Having few issues when setting up the integration job in the Trialhead setup. ##We are using a custom domain and I have created remote site settings for that. ####Yet, I am not able to set up the integration job. Please help.####Thanks,##Divya


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ANIL KUMAR PALLAPOLU
Apr 06, 2018 at 11:07 AM

Hi Adam -####Can you please let me know if you have an update on this request.####Thanks,##Divya

Adam Torman
Apr 06, 2018 at 4:23 PM

Hi Anil,####Can you give me some more information? ##1. have you restricted access to login.salesforce.com from your custom domain, if not, custom domain shouldn't be strictly required in Trailhead Setup##2. have you set logs to ALL on Trailhead setup so that you can see what happens in the Debug Log report when you try to save the setup page?##3. are you able to save the Trailhead setup page at all?####thanks!

Phuong Tran
May 01, 2018 at 7:34 PM

You set up your integration user setting correctly and it said it was successful right? You also need to go down to the scheduled time and hit save there also. I thought the save button on top saved both setting for the credentials and the scheduled time, but it is two separate save / submit buttons. When you go to Scheduled Jobs/Apex Jobs you should see that scheduled apex show up.

So far so good!

Our managers have been great about assigning team members some badges to complete internally, so this will be a nice surprise for them to track success! ####Someone below was getting an error with their credentials - I was too. In my case I was entering our custom domain as shown in the example, but when I removed it completely (even though we do use a custom domain) it worked! Hope that helps someone else.


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Adam Torman
Apr 06, 2018 at 4:25 PM

Glad you worked through the custom domain. There's a setting on my domain that allows you to restrict login to prevent users from logging into login.salesforce.com. That's really the only time it should be necessary to fill out custom domain on trailhead setup. thanks!

Great Start to tracking Trailhead training!

This app is a great start to tracking trailhead training. I love the dashboard! Gives a great variety of how to track completed badges. Can't wait for the ability to track Trails and Trailmixes. Would even love more visibility into completed Units within a Module, if possible. The only other item that clearly needs improving is the ability to assign a badge to more than one user at a time. That would be a big time saver! I also noticed the ability to create a new badge. I was a little confused at that functionality, and couldn't find any documentation related to whether this is something that should be utilized now, what the use case would be to create a new one, and how they would be tracked?


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Adam Torman
Apr 06, 2018 at 4:26 PM

Thanks Marc for the great feedback and ideas! We originally did create trail tracker with the idea that you could create badges that weren't in trailhead. But the reality was that we needed too much validation functionality on that record that it becomes hard to truly genericize it. Which is why we didn't really doc the ability to create new badges as a feature.

Called "Trail Tracker" but doesn't track trails

This would function much better if you could just assign a trail (or trailmix) to a user. Instead you have to assign each module individually. Takes a lot of time and effort for each user, seemingly unnecessarily.


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Adam Torman
Apr 06, 2018 at 4:27 PM

Thanks for the honest feedback! [forward looking statement] we are looking to add trailmixes to the app. Stay tuned!

Rhonda Ross
May 17, 2018 at 11:24 AM

I got a customer request this morning for ability to track progress on trailmixes as well. Looking forward to having this added. Thanks for such a great, free set of reports @Adam Torman

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