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Field Service App for Equipment Manufacturers | FieldForcePro

Free

Rating

(3)

Listed On

5/12/2017

Latest Release

9/18/2017

CATEGORIES

Field Service
Customize and Optimize Field Operations

Field Service Management for equipment manufacturer ensures the highest levels of efficiency from your technicians and engineers. FieldForcePro service teams are estimated to increases technician productivity by 21% and customer satisfaction by 14%.

  • Features##- Customer Self Service Portal##- Service Manager Console##- Work Order Management##- Field Technician Console##- Invoice Management##- Reports and Analytics
  • Benefits:##- Self-service customer portal with complete access to assets and cases##- Automated work order and service appointment creation##- Chatter integration for enhanced internal collaboration
  • What's more?##- Visibility to generated invoices to ensure optimal case closure##- Customer feedback management##- Service Dashboard Reports##- Visibility to missing contracts to streamline the sales process
A comprehensive, cohesive, cloud-based field service app to achieve field service excellence. Tailored to service industry needs, leveraging the Salesforce platform and SF1 app, FieldForcePro provides a great combination for both service desk agents and field technicians to get access to real-time data anywhere, anytime and on any mobile device. Enabled with field ready functionalities, this field service app will boost technician's productivity and minimizes visits. Modelled to optimise the field connect process, FieldForcePro drives 2.5x increase in field service effectiveness by enabling below functionalities####1) Smart scheduling benefits the service desk agents to assign right people at the right time with the right skills set##2) Work order management to handle the service appointments, speed-up reassignments, if need be##3) Integration with Chatter to improve internal collaboration##4) Invoice management to generate quick invoices with the tap of a button, supporting custom invoice formats to suit your business needs##5) Real-time field service performance reports driven by field service specific KPI's to get insights into field support processes

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Developer, and Performance EditionsProfessional & Up
  • Built 100% on the Lightning Platform, providing reliability and performanceNative App
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 4
  • Custom Applications: 1
  • Custom Tabs: 3

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 12
  • App Builder: 9
  • Community Builder: 11

Requirements

Other System Requirements
Pre-requisites##- Sales Cloud/Service Cloud##- Community Cloud##- Lightning Experience##- My Domain

Support

Additional Information

Package Name
FieldForcePro-Service Automation
Version
FieldForcePro 1.17 / 1.17.0
First Release
5/12/2017
Latest Release
9/18/2017
Languages
Industry
CRMIT Solutions
Milpitas, CA
Founded
2003
Phone
+1 404-457-7350

CRMIT Solutions is a pioneer in delivering Customer Experience (CX) consulting & solutions. As an established Salesforce Consulting and AppExchange Partner; and a proven track record, CRMIT Solutions demonstrates a commitment to excellence with certified skills. CRMIT Solutions extensive domain experience, technological excellence and stress on timely responses are the key differentiators . CRMIT Solutions has a global footprint with CX centers and development centers in US, UK, Australia and India. CRMIT has over 1000 successful customers engagements across 30 nations. CRMIT remains focused on outcome-based customer success programs that create strategic long-term relationships with its clients.

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