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RWS Language Weaver for Live Agent

Connect with your global customer base in their language

Overview

Enable your agents to understand your customers and prospects no matter what language they speak. RWS Language Weaver for Salesforce Live Agent enables Service Cloud monolingual staff to provide multilingual support in their Live Agent chat sessions.

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  • Understand your customers - Keep your customers happy by addressing their questions and needs in their own language, with high-quality, in context, real-time communication - Extend your brand and customer experience using your Live Agent support

  • Save money - Use your existing support staff and respond to your customers immediately - Save the expense of hiring costly multilingual employees - Utilize pre-translated versions of the Quick Text phrases to maximize call volume

  • Leverage leading language technology - Connect with your entire customer base by translating in more than 3000 language pairs - Process unlimited volumes of words instantly with a high level of accuracy

As a global company, you provide support to customers who speak many different languages in many different regions of the world. Improve your customers’ satisfaction and loyalty by communicating directly in their language when they seek help. To offer your customers the best support experience, you need to have subject matter experts on staff and predict when your customers might need them. This uncertainty may lead to understaffing or overstaffing. RWS Language Weaver can help you solve this problem and connect the subject matter experts you already have on staff to your customers regardless of the language they speak. Using RWS Language Weaver, your agents can translate all necessary communications directly in Live Agent, successfully addressing customer requests even if they don’t speak the language. This allows your team to support more customers with no additional staff. As a result you can improve response times, limit a customer wait times, and increase the pool of customers addressed by your support teams.

Categories

Business Needs
Customer Service
Personas
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package

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