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Translate - Translations for Multilingual Tickets

Reply to tickets in over 90 language pairs!

Overview

Offer your customers superior customer support with Translate.com’s Salesforce integration. Give your support agents the ability to respond to customers in their native language via high quality, human translations. To learn more, click Watch Demo

See How Translate - Translations for Multilingual Tickets Works

When a new case is opened, your agents can get an instant free machine translation, or order a professional human translation from our network of over 30,000+ translators.
Agents reply to the case as they normally would in their own language, and then order translations simply by including the hashtag #translate as a note.
Agent’s response is professionally and quickly translated and sent to your customer, where they view the reply in their native language.

Want us to help you install the Translate.com app? Call (312) 757-7721 or email support@translate.com. Offer your customers superior customer support with Translate.com’s Salesforce integration. Give your support agents the ability to respond to customers in their native language via quick, high quality, human translations. Our integration allows multiple agents to communicate effortlessly with global customers through one central location, without the added expenses of multilingual resources and personnel in your support team. With Translate’s integration for Salesforce, users are able to leverage both sophisticated artificial intelligence and highly skilled translators to provide effective and effortless global customer support. Free to download, the Translate for Salesforce integration provides users instantaneous machine translations (human translations by request) for incoming foreign language tickets, and the ability to request human translations of their reply. Translate for Salesforce gives agents the ability to offer support to global customers without ever leaving their Salesforce account.