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Samanage Service Desk for Salesforce®

Contact us for pricing Contact Samanage or your Salesforce Account Executive for Pricing Details



Listed On


Latest Release



IT Management
An Unmatched Service Experience Running on Service Cloud®

Samanage Service Desk is the only ITSM and Enterprise Service Management solution built natively on Service Cloud®, enabling organizations to treat their employees like their best customers and give them an unmatched lightning ready service experience.

  • Connect Everyone, Everywhere to Maximize Service Success
  • Centralizing all service interactions into one place
  • Gain New Levels of Visibility and Intelligence To Improve Service Management
By providing a solution that is intuitive to use, runs natively on Salesforce®, and can be shared across all internal service providers, enterprise organizations gain actionable intelligence, peak efficiency and service success. Through automating manual business processes like an IT incident, an HR onboarding service, or a facilities power outage, organizations can leverage a single solution for service management.####ITSM Key Features:####• ITIL-Ready, Real-Time Service Desk built on top of Service Cloud® Console##• Service Portal built on top of Salesforce Community Cloud™ ##• Knowledge management built on top of Salesforce Knowledge™ ##• Incident Management##• Problem Management##• Change Management##• Configuration Management##• Service Request Management##• Service Catalog##• Workflow Automation##• Service Level Management##• Reporting, Analytics, Lightning Dashboards##• Real-Time Agent Experience with Agent Collision Detection##• Social Collaboration with Chatter®##• Salesforce1™ Mobile Compatibility##• Integrated IT Asset Management and CMDB##• Supports Einstein, Analytics Cloud, IoT Cloud, and Field Service Management

Designed to Work With

  • Government Cloud


  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Enterprise, Unlimited,, Developer, and Performance EditionsEnterprise & Up
  • Optimized for the Salesforce1 mobile appSalesforce1 Mobile
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits
  • Provider has pledged 1% of their product, profit, equity, or time to support the communityPledge 1%

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 24
  • Custom Applications: 2
  • Custom Tabs: 11

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 37
  • App Builder: 0
  • Community Builder: 17


Other System Requirements
No additional system requirements


Additional Information

Package Name
Samanage Service Desk
ESD Jul 2017 (build 1499774638) 2 / 2.143.0
First Release
Latest Release
Cary, NC

Samanage is the Service Success Company, enabling modern organizations worldwide to deliver a superior service experience to their employees. Samanage’s enterprise service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, Samanage gives service providers the ability to rapidly and consistently deliver the services that employees need to get work done.####Samanage is the service management industry’s top reviewed IT service desk solution, according to customer reviews. To learn more about Samanage, please visit or call 1-888-250-8971.