Help & Support

Elevate Your Agents with AgentExchange Solutions

Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Visit Salesforce Help

Give Us Feedback

SolarWinds Service Desk for Salesforce®

An Unmatched Service Experience Running on Service Cloud®

Overview

SolarWinds Service Desk is the only ITSM and Employee Service Management solution built natively on Service Cloud®, enabling organizations to treat their employees like their best customers and give them an unmatched lightning ready service experience.

See How SolarWinds Service Desk for Salesforce® Works

Connect Everyone, Everywhere to Maximize Service Success
Centralizing all service interactions into one place
Gain New Levels of Visibility and Intelligence To Improve Service Management

By providing a solution that is intuitive to use, runs natively on Salesforce®, and can be shared across all internal service providers, enterprise organizations gain actionable intelligence, peak efficiency and service success. Through automating manual business processes like an IT incident, an HR onboarding service, or a facilities power outage, organizations can leverage a single solution for service management. ITSM Key Features: • ITIL-Ready, Real-Time Service Desk built on top of Service Cloud® Console • Service Portal built on top of Salesforce Community Cloud™ • Knowledge management built on top of Salesforce Knowledge™ • Incident Management • Problem Management • Change Management • Configuration Management • Service Request Management • Service Catalog • Workflow Automation • Service Level Management • Reporting, Analytics, Lightning Dashboards • Real-Time Agent Experience with Agent Collision Detection • Social Collaboration with Chatter® • Salesforce1™ Mobile Compatibility • Integrated IT Asset Management and CMDB • Supports Einstein, Analytics Cloud, IoT Cloud, and Field Service Management