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OmniBrowse by SaleMove

Free

Rating

(0)

Listed On

5/1/2017

Latest Release

5/22/2018

CATEGORIES

Collaboration
Real-time visual context through CoBrowsing and customer observation

OmniBrowse adds the power of SaleMove’s innovative CoBrowsing technology natively within Salesforce - allowing for seamless observation of and collaborative browsing with your customers/prospects directly within a lead or contact record.

  • Instant observation of a lead or contact's active web session directly within the Salesforce record. Easily launch dual-cursor collaborative browsing with a single click. Reduce average handle time (AHT) by 25% and increase conversion by 150%.
  • Enterprise-grade scalability and bank-level security. Ability to easily mask, hide or disable elements and fields. Option to record or not store PII. Currently deployed into full production at several Top 5 Banks and Insurance Carriers.
  • The only solution to utilize a unique identifier for instant matching and observation of customers/prospects' active web sessions (no need for codes). See live sessions within any customer record directly in Salesforce, no separate window required.
Improve first-call resolution, average handle time (AHT), next issue avoidance and customer satisfaction with OmniBrowse by SaleMove. Designed to seamlessly integrate directly within Salesforce, OmniBrowse brings instant live observation and full dual-cursor CoBrowsing (patented) capabilities to your online customer experience. OmniBrowse allows you to transform any customers/prospects phone call into a fully immersive engagement, providing rich context for a faster and more intelligent conversation.####OmniBrowse allows your agent to CoBrowse within Salesforce on a mobile-first, cross-browser compatible solution, that includes advanced machine learning based network optimization.

Highlights

  • Optimized for Lightning ExperienceLightning Ready
  • Compatible with Professional, Enterprise, Unlimited, Force.com, Developer, and Performance EditionsProfessional & Up
  • Apps, tabs, and objects in this package don't count against org limitsNo Limits

Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents

  • Custom Objects: 1
  • Custom Applications: 0
  • Custom Tabs: 2

Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components

  • Global: 2
  • App Builder: 2
  • Community Builder: 0

Requirements

Other System Requirements
No additional system requirements

Support Support not provided

Support not provided

Additional Information

Package Name
OmniBrowse
Version
1.27 / 1.27.0
First Release
5/1/2017
Latest Release
5/22/2018
Languages
SaleMove
New York, NY USA
Founded
2012

SaleMove is an enterprise SaaS company based in New York City committed to bringing the in-person customer experience online. Through its suite of solutions, SaleMove enables companies to identify their highest-value website visitors, communicate through live video, audio, or chat, and interact through CoBrowsing.####Companies are currently using SaleMove for lead acquisition, online sales, and customer support - seeing a marked improvement in conversion rate, average handle time, and first-call resolution.

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