Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Cogito Dialog
Live Conversation Guidance Through Artificial Intelligence
- Business Need
- Productivity
Cogito's Emotion AI and Conversational software extracts over 200 signals from every call, applying breakthrough AI models that generate real-time cues.
Highlights
Make every sales and service agent more productive. The in the moment guidance helps agents handle complex interactions.
Reinforce team culture and visibility onto every call. A Coaching system generates data driven insights on all calls, giving agents & Supervisors visibility to “virtually walk the floor”
Ensure a holistic, 360 look at the entire Customer Journey with a CX Score that appears on all calls, shining a floodlight on customer experience beyond traditional methodologies. Identify calls for immediate in-call or post-call actions.
Provider Details
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software evaluates hundreds of behavioral signals through voice to provide live conversation coaching for agents and a real-time measure of customer experience for every call. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing customer experiences, and enhance quality of care. Backed by OpenView Ventures, Romulus Capital and Salesforce Ventures, Cogito is headquartered in Boston, MA. At Cogito, we are united through the common goals of producing innovative technology, driving customer success, and helping people live more productive lives.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Please contact Cogito at 617-580-3101 or agoodwin@cogitocorp.com to discuss pricing for your organization.