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KayakoConnect

Connect Salesforce with Kayako

Overview

KayakoConnect is a Salesforce Application. This app is useful to connect Salesforce with Kayako and vice versa. The app is providing bi-directional Sync functionality.

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See How KayakoConnect Works

  • Create and Update Case from Salesforce into Kayako. Also User can update the same Case from Kayako and the changes will reflect into the Salesforce Instance promptly.

  • Create Reply from Salesforce into Kayako.

  • View All cases and Replies from Kayako to Salesforce.

User can perform the following operations: “Create case”, “Update case”, “View case(s) Reply”, “Create Reply” and “Get Attachment” for any Contact record(s) of Salesforce using this app. Features: 1.Creating Case from Salesforce in Kayako. 2.Updating Case from Salesforce in Kayko. 3.Create Reply from Salesforce in Kayako. 4.View Case Replies from Kayako in Salesforce for a specific Case. 5.View All Cases of the user from Kayako in Salesforce. 6.Agent can view Kayako case(s) in Salesforce based on Case Access given to the Agent.

Categories

Business Needs
Integration
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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