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Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

By Natterbox

Native Salesforce Contact Center Solution (Voice, SMS, WhatsApp, AI Agents)

Starting at $82   USD/user/month

Discounts available for nonprofits

Try It
Industries
Financial Services
High Tech
Manufacturing
Business Need
Sales
Customer Service
Telephony
Requires
Sales Cloud
Service Cloud
Agentforce
Compatible With
Sales Cloud
Service Cloud

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

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Highlights

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.

OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.

NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.

CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.

SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.

100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

Provider Details

Natterbox
London, United Kingdom
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2010
Website
Email
Phone
US +1-833-624-3556 | UK +44 203 510 0500

Natterbox is a leading contact center solution that's exclusively built for Salesforce and integrates with Sales Cloud, Sales Engagement (HVS), Service Cloud and Service Cloud Voice. We help Salesforce-first companies to personalize their caller journeys and boost productivity for their sales and service teams. With key CTI and contact center features including Voice, IVR, ACD, click-to-dial, call recording, call routing, mobile, SMS, voice transcription, speech analytics, and dialer. We help you make every conversation meaningful by delivering hyper-personalized CX journeys that are connected, frictionless and deliver wow moments at scale. By combining AI-powered technology with human touch, you can gain unrivaled efficiency, while still not compromising on trust and CX. Today’s innovative, global trailblazers like Alo Yoga, George P. Johnson, Access Group, Secret Escapes, and Virgin Wines rely on Natterbox to make data-driven decisions resulting in increased revenue and exceptional customer service.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

We adopt a modular approach with flexible pricing, meaning you only pay for what you need and not for every Salesforce license.

Pro

$82 USD/user/month

Lowest Starting Price

Premium

$146 USD/user/month

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Natterbox provides AI-powered automation with Agentforce along with its core product of native Salesforce voice, CTI integration & contact center features.