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Fullstory Behavioral Data Analytics
Elevate customer support and sales with context from every user experience
- Industries
- Financial ServicesHigh TechRetail
- Business Need
- Customer ServiceSales IntelligenceAgent Productivity
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService Cloud
Fullstory brings rich behavioral insights into Salesforce, giving support and sales teams real-time clarity on user activity without leaving the platform. See exactly what users experienced, with AI-generated session summaries and playback right in SFDC.
Highlights
AI INSIGHTS IN REAL-TIME Session summaries powered by AI give teams a fast, accurate read on what went wrong—no need to dig through logs or ask customers to explain.
VISUAL CONTEXT IN ONE CLICK Watch session replays directly from Salesforce to understand customer pain points, confusion, or conversion blockers without guessing.
WORKS OUT OF THE BOX No tagging or manual setup required. Fullstory captures interactions automatically, even in complex single-page apps.
Provider Details
Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company's patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers' true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. For more information, visit www.fullstory.com.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Requires a Fullstory subscription and connector add-on. Requires subscription to Fullstory Anywhere: Activation for full access to session summaries.
For additional pricing questions, please contact partners@fullstory.com
Default Plan
$15,000 USD/org/year
Free trial available for 14 days