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Fullstory Behavioral Data Analytics

Elevate customer support and sales with context from every user experience

Overview

Fullstory brings rich behavioral insights into Salesforce, giving support and sales teams real-time clarity on user activity without leaving the platform. See exactly what users experienced, with AI-generated session summaries and playback right in SFDC.

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  • AI INSIGHTS IN REAL-TIME Session summaries powered by AI give teams a fast, accurate read on what went wrong—no need to dig through logs or ask customers to explain.

  • VISUAL CONTEXT IN ONE CLICK Watch session replays directly from Salesforce to understand customer pain points, confusion, or conversion blockers without guessing.

  • WORKS OUT OF THE BOX No tagging or manual setup required. Fullstory captures interactions automatically, even in complex single-page apps.

AI Session Summaries for Service Cloud Reduce ticket resolution time drastically with instant, AI-powered context in Service Cloud. Agents get immediate summaries of user issues for faster, more effective resolutions. -Instant Answers: AI-generated summaries on Case/Contact pages highlight user goals, errors, and frustration. -Custom Insights: Define AI extraction with custom prompt profiles for relevant details. -Boost Efficiency: Crucial context helps agents diagnose issues without clarification, leading to quicker resolutions and happier customers. AI Session Summaries for Sales Cloud Focus sales teams on hot leads with actionable, AI-driven insights in Sales Cloud. Summaries analyze prospect usage for smarter, tailored conversations. - Identify Buying Intent: Instantly summarize strong product interest and key buying signals on Contact/Lead pages. - Understand Engagement: See used features or viewed pricing pages to gauge interest without full replays. - Accelerate Sales: Equip reps with precise context for personalized outreach, leading to faster conversions.

Categories

Business Needs
Customer Service
Sales Intelligence
Agent Productivity
Industries
Financial Services
High Tech
Retail
Personas
Marketer
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package