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SearchUnify - Enterprise Agentic AI Platform for Salesforce

Enterprise Agentic AI Platform for Salesforce

Overview

SearchUnify’s Enterprise Agentic AI Platform supercharges Salesforce with autonomous AI agents, Agentic RAG, and GenAI apps, driving efficiency in Service Console, self-service success in Experience Cloud, and intelligent KM across the ecosystem.

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  • For Support Leaders: Deploy autonomous AI agents, including an AI Escalation Manager, AI Classification Agent, and AI Quality Auditor, to resolve cases faster and predict escalations. Boost FCR and ROI across your Salesforce Service Console with KCS.

  • For Agentforce & Self-Service Teams: Supercharge Agentforce with SearchUnify's contextual intelligence layer. Drive self-service success across Experience Cloud with the Agentic Self-Service Hub powered by Agentic RAG and personalized recommendations.

  • For Knowledge Managers: Accelerate knowledge creation, discovery, and reuse with Knowbler and the AI Knowledge Agent. Fill content gaps with real-time analytics insights and embed KCS practices directly into agent workflows all within Salesforce.

SearchUnify's Enterprise Agentic AI Platform transforms enterprise support, seamlessly integrated with Salesforce and purpose-built for the Agentforce era. Supercharge Agentforce with Contextual Intelligence: Agentic RAG and knowledge grounding enable AI agents to deliver accurate, trusted answers at scale. Deploy Autonomous AI Agents Across Support: AI agents handle classification, escalation, case auditing, coaching, and knowledge creation — natively within Salesforce. Boost Agent Efficiency with AI-First Workflows: Agent Helper surfaces the right knowledge at the right moment for support reps. Power Self-Service with the Agentic Self-Service Hub: Drive deflection across Experience Cloud with intelligent search and autonomous self-service. Accelerate Knowledge with Knowbler: Captures, structures, and shares institutional knowledge directly within agent workflows. Connect Everything with MCP & Native Integrations: Secure, real-time data exchange across AI agents and enterprise systems with Salesforce-specific parsers. Unlock Actionable Insights in Real Time: Visibility into case deflection, sentiment trends, content gaps, and user journeys with out-of-the-box analytics.

Categories

Business Needs
Customer Service
Agent Productivity
Industries
Communications
Financial Services
High Tech
Personas
Business User
Developer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Agentforce
Managed Package

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Experience Cloud
Agentforce
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Experience Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Supported Languages
Dutch
English
French
Italian

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