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AC Knowledge Management Enterprise: OpenAI-Powered Knowledge Base on Salesforce
Help users find information quickly & deflect up to 70% of support cases
- Industries
- Financial ServicesHealthcare & Life SciencesHigh Tech
- Business Need
- CollaborationDocument ManagementAgent Productivity
- Requires
- Experience Cloud
- Compatible With
- Sales CloudService CloudExperience Cloud
Boost the standard capabilities of Salesforce Knowledge—now powered by AI! Our app is built natively on force.com for perfect compatibility. Share documentation with customers/partners using OpenAI-enhanced search, while encouraging smarter self-service.
Highlights
Deliver faster, more relevant article results with OpenAI-powered intelligent search Make it easier for users to find helpful information with advanced search Standard filtering or advanced navigation Star-rating system & article subscriptions
Create custom filters and expand data categories Publish and host user-created articles live on the site Organize and manage landing pages Create separate knowledge bases for multiple products
Encourage user participation with rewards and points Understand effectiveness with case deflection analytics Understand article and content value among users Prevent data silos Encourage collaboration & self-service
Provider Details
Advanced Communities
London
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
2008
Phone
+4420 3051 0075Advanced Communities is a global consultancy and app provider specializing in Salesforce Experience Cloud. Based in London, we provide a range of apps that help companies get more value for their community. With over 80,000 installations of our components, we are the biggest Experience Cloud components provider on the AppExchange. Twice awarded the Salesforce Bolty award as EMEA Community Break Out Partner
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
The cost of AC Knowledge Management Enterprise is determined by the number of users in your Salesforce system. Pricing includes support. Please contact Advanced Communities for specific pricing details.
Default Plan
$8,400 USD/company/year