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Aisera for Salesforce

Next-Gen Cloud IT Ticketing System

Overview

Next-gen ITSM solution on Salesforce Service Cloud to deliver streamlined IT Services.

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See How Aisera for Salesforce Works

  • Next-gen IT Service Desk - Full support for incident management, problem management, change and release management, and request management to consolidate and streamline all IT services. Boost service desk availability by 45-60%.

  • TicketIQ - Ticket intelligence and Agent-Assist functionality that auto-classifies and routes tickets while providing next-best actions to agents. Improve employee productivity by 60%.

  • Live Agent Chat- Streamline all communication channels and real-time user interactions all in one place. Proactively engage with users and save time while resolving user queries and requests quickly. Amplify user experience by 60-80%.

Aisera is the industry’s first proactive, personalized, and predictive next-generation IT Service Management (ITSM) solution for Salesforce Service Cloud. Aisera ITSM is a full ITSM suite that enables IT to optimally deliver and manage IT services. Aisera’s ITSM solution is purpose-built to handle incidents, service requests, problems, and changes to streamline and improve IT support services, deliver superior user experience, and dramatically reduce support and service costs. Headquartered in Palo Alto, CA, Aisera is a top tier, VC-funded startup and a strategic partner of Salesforce, AWS, Microsoft Azure, Google Cloud and ServiceNow. Aisera has received numerous recognitions, including the following: 2020 Forbes AI 50; CNBC 2019 Top Startup; Gartner 2019 Cool Vendor; Red Herring Top 100 Global Innovator; 2019 CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research 2019 Hot Vendor; TiE50 2019 Startup Award; and Silicon Review 50 Most Admired Companies for 2019.

Categories

Business Needs
IT Management
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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