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Aeon2 – Case Time Tracking & Agent Utilization for Salesforce

By Aeon2

Automatic Case Time Tracking for Salesforce Service Teams

$40   USD/user/month
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Industries
Financial Services
Healthcare & Life Sciences
Professional Services
Business Need
Agent Productivity
Case Management
Dashboards & Reports
Requires
Service Cloud
Compatible With
Service Cloud
Health Cloud
Government Cloud

Automatically track how human service agents spend time on cases in Salesforce — no timers required. Gain visibility into agent utilization, workload distribution, and cost per case to improve support operations.

Highlights

Understand true time per case — not just status duration

Measure real agent utilization across queues and channels

See workload distribution across your support team

Identify inefficiencies and high-effort case types

Reduce cost per case with real effort data

Establish a baseline before AI and automation initiatives

Automatic tracking — no timers or manual input required

Native Salesforce app — no external data storage

Works seamlessly with Service Cloud and Omni-Channel

Provider Details

Aeon2
Founded
2018
Website
Email

At Aeon2, we help Salesforce Service Cloud teams understand how support work actually happens. Aeon2 automatically tracks how human service agents spend time across cases, channels, and workflows—without timers or manual input. This gives support leaders visibility into agent utilization, workload distribution, and true time per case. With this data, teams can improve staffing decisions, identify inefficiencies, reduce cost per case, and better understand operational performance inside Salesforce. Built by Salesforce veterans and used by enterprise teams, Aeon2 is a native Salesforce app that keeps all data within your environment and integrates seamlessly with Service Cloud and Omni-Channel.

Pricing Details

Default Plan

$40 USD/user/month