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Contact Center by Zisson: CTI, IVR, ACD, Telephony, Softphone, Chat

Customer Success Every Time

Overview

Our innovative contact center solution gives your employees the right tools to handle all business communication with excellence. We provide all the functionality you need in modules so that you can fit them perfectly too all your acquirements.

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  • Customers have new requirements for effective communication and accessibility. We provide a omnichannel call center solution that combines all communication channels in one platform to boost your productivity and customer satisfaction.

  • Intuitive interface that requires minimal training and maximum time saved for your agents to get started.

  • Always updated IVR (Interactive Voice Response) solution that can seamlessly route callers to the right person for the inquiry. Routing allows you to provide an excellent and professional first impression. "Show me you know me!"

Zisson integrated with Salesforce helps your agents deliver a more efficient and optimized experience for your customers. Each time a customer calls your organization, agents are presented with the Salesforce customer 360-degree view that shows previous inquiries, communication, and outcome! All the tools you need to achieve customer success. Our modules include: - Chat and social media support - Softphone - Click-to-Call - Presence management - Agent status control - Intelligent routing - Inbound screen pop-up - Statistics on inquiries - Caller authentication - Outbound SMS - Hot desking - Zisson IP PBX - Local presence – agents can easily change the number displayed Reinforced with information, your sales teams and your agents will respond more precisely to inquiries, improve first call resolutions and take a more proactive customer service approach. Get started today!

Categories

Business Needs
Telephony
Personas
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package