Acrolinx for Salesforce Knowledge
Create knowledge content that makes an impact.
Overview
Create clear, concise, and scannable knowledge content that delivers the answers your customers need fast. Acrolinx for Salesforce improves customer experiences, while reducing inbound tickets and calls. Click the Watch Demo link to learn more!
See How Acrolinx for Salesforce Knowledge Works
Measure the quality and effectiveness of all knowledge base articles across seven powerful goals -- Clarity, Consistency, Scannability, Correctness, Terminology, Inclusive Language, and Tone of Voice.
Align and upskill teams of writers to make sure knowledge content meets your enterprise quality requirements. Acrolinx provides writers with instant and actionable corrective feedback as they write content.
Agents can streamline customer engagements with Acrolinx by scoring ticket responses before they're sent. Acrolinx will help agents send clear, concise, and emotive responses to close tickets efficiently and build trust.
Enterprises use Acrolinx to govern marketing, product, and knowledge base content and provide a consistent high-quality experience across all customer touchpoints. Acrolinx for Salesforce Knowledge customers see improved knowledge base content quality, fewer inbound tickets, and happier customers. Acrolinx improves the clarity, consistency, and readability of your knowledge base content to make articles and answers easier to find. Acrolinx continually governs your content by scoring each article based on your enteprise content quality requirements and assists knowledge writers to create accurate, clear, and concise articles fast. Enterprises use Acrolinx to streamline product releases and keep new and existing knowledge base content updated and accurate. As articles become outdated, Acrolinx highlights content that falls below your enterprise quality threshold, allowing your knowledge team to update content before customers become confused and frustrated.
Categories
- Business Needs
- Agent Productivity
- Personas
- ExecutiveService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package