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GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

All telephony features on a single interface

Overview

The CTI (Computer Telephony Integration) Plugin is GoContact platform’s Voice channel that was developed for Salesforce integration to allow Agents calls contextualization when interacting with client Accounts.

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  • GoContact’s Plugin was designed from scratch with the goal of making the most of the reduced work area and maximizing its functionalities from the agent standpoint.

  • Salesforce platform integration allows to automatize agents and business daily processes by contextualizing all interactions with respective Salesforce clients and by storing such interactions into accounts as cases..

  • This plugin can also reflect Salesforce agent status (busy, available, etc.) and launch calls (Click to Dial) according to statuses directly from Salesforce to the Plugin in GoContact.

Salesforce Lightning Omnichannel Salesforce integration for all communication channels. GoContact has all the channels you need natively integrated: Voice, Tickets, Webchat and Social Networks Integration with External Telephone System Total integration with any existing call Centre at clients premises or GoContact. Competitive calling cost with free Inbound Competitive prices for national and international calls with free inbound and GoContact integration with Salesforce. Fixed and Mobile DDIs Possibility of using Fixed or Mobile DDIs in your calls. Reporting and Call Scripts Real-time business insights and flexible, comprehensive construction of service model. Quality module with recording Integrated employee assessment with recording option. Power and predictive dialler Power and Predictive diallers with automatic call recycling that increases conversion rates. Automatic IVR Campaigns IVR campaigns allow to make calls to customers without requiring agents. Single Support Center From telecom to operation and reporting, everything is combined in a single support system.

Categories

Business Needs
Telephony
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package