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VCC Live for Salesforce | CTI | Click-To-Call | IVR | Dialer | ACD | Voicebot

VCC Live for Salesforce - increase Customer Service and Sales Productivity

Overview

VCC Live for Salesforce offers seamless Contact Center experience for both Sales and Service teams and helps achieve higher agent productivity and better Customer experience with a flexible tool to manage and oversee your operations.

See How VCC Live for Salesforce | CTI | Click-To-Call | IVR | Dialer | ACD | Voicebot Works

BOOST PRODUCTIVITY & DRIVE SALES • Handle calls within the Salesforce interface, without having to switch between platforms • Save time for your agents, so they can focus on what matters: talking to customers
ENHANCE CUSTOMER EXPERIENCE • Access call history and customer details on screen pop-ups for personalized interactions • Transfer calls to ensure customers are connected with the most appropriate agents
LEVERAGE ADVANCED CONTACT CENTER FEATURES • Handle your inbound calls seamlessly with unlimited IVRs, voicebots and skill-based routing • Leverage an AI-powered predictive dialer to maximize the time agents spend on customer calls

Reduce manual tasks, enhance customer experience, and boost team productivity by bringing Salesforce and VCC Live together. Save time for your agents by eliminating platform switching. Our cloud-based CTI solution doesn't require hardware to install or maintain, and it enables remote work and training. Take advantage of easy installation and quick setup, and customize the integration to fit your business needs and customer expectations. Our 24/7 support and dedicated Key Account Manager will help you from the first steps, providing in-depth training, listening to your feature requests, and answering any questions and problems you may have. ADVANCED CONTACT CENTER FEATURES: • Agent Status (Availability, Breaks) • ACD (Automatic Call Distributor) • CTI (Computer Telephony Integration) • Callback • IVR (Interactive voice response) • Call recording • Click-to-Dial • Call transferring between agents • Automatic logging • Screen pop-up with customer details • Call Notes • Works on every Salesforce-compatible browser