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Translation for Voice, Case, Chat and more
Fast, high-quality AI-enhanced translations for multilingual communication.
Overview
Instant translations for Voice, Chat, Email, Messaging, and Knowledge Articles. Scale your customer service operation and reduce costs with instant, high-quality, and secure multilingual communication.
See How Translation for Voice, Case, Chat and more Works
MARKET-LEADING TRANSLATION QUALITY Unlock reliable, real-time translations with our patented system. Ensure exceptional accuracy and consistency across all your communications. With our solution, you get the correct translation at the right time.
EFFORTLESS MULTILINGUAL COMMUNICATION Eliminate language barriers and communicate seamlessly in 80 languages. Connect with global markets and ensure clear, accurate, and culturally relevant messaging. Expand your reach and unlock new opportunities.
PATENTED SYSTEM Incorporate glossary, non-translatable content, tone of voice, and more. Our solution continuously learns the more you use it, ensuring that the quality, accuracy, and messaging of translations meet your company's needs.
TRANSLATE ACROSS SALESFORCE Translate Knowledge Articles, PDFs, or Feedback Management responses. Identify content. We support Salesforce Flow with ready Apex Methods. You can translate practically anything within Salesforce across any Cloud.
SEAMLESS SALESFORCE INTEGRATION Out-of-the-box integration that enables real-time translation of communications between your customers and customer service agents across multiple channels, including Voice, Email, Web-to-Case, Salesforce Chat, and more.
EASY TO USE Install in < 30 minutes! Minimal training for CS agents is required. Fluentic becomes a part of the familiar Salesforce Service Cloud environment for your customer support team—no need for agents to click another section or toggle windows
SCALABLE AND FLEXIBLE Whether you're a small travel agency or a large global operator, Fluentic grows with you. Our platform is designed to scale to meet the needs of your business, regardless of size.
Fluentic for Service Cloud empowers your business by enabling customer service agents to communicate with global customers in their preferred language and communication channels. Hiring a separate team member for each language you want to support can be costly and problematic. With Fluentic for Service Cloud, you can instantly provide support in 80 languages, eliminating the need for additional hires or hiring based on language capabilities. Fluentic seamlessly translates real-time correspondence between customers and agents, whether it's through Voice, Email, Web-to-Case, Salesforce Chat, WhatsApp, or Facebook Messenger. It also enables you to train multilingual Einstein Bots, support Agentforce, and effortlessly translate Salesforce Knowledge articles, manage feedback, or handle content through Salesforce Flows. Our solutions enhance customer experience, build trust and credibility, and streamline customer service operations—all while reducing costs. We offer a variety of pricing packages to fit your needs. Contact us for details!
Categories
- Business Needs
- ProductivityCustomer ServiceEcommerce
- Industries
- Financial ServicesManufacturingTravel, Transportation, & Hospitality
- Personas
- Business Operations ManagerExecutiveService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package