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Einstein Bots Value

View Savings at a Glance with the Einstein Bots Value Dashboard

Overview

The Einstein Bots Value Dashboard gives you additional insights into KPIs and business ROI from your bot.

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See How Einstein Bots Value Works

  • Quickly build and dig into reports and visualizations for bot business value, KPIs, and exclusive analytics.

  • Give you quantitative insights into the business value of bots for your organization. Dig into key metrics like case deflection and reduction in handle time with the Business Value and KPIs pre-built dashboards.

  • Use the Bot Analytics dashboard to learn more about how your customers are interacting with your bot.

The Einstein Bots Value Dashboard gives you additional insights into KPIs and business ROI from your bot. The package includes 3 dashboards that are Business Value, KPIs, and Bots Analytics that show business outcomes in terms of case deflection and reduction in handle time. Also, you can get insights from bot usage and conversations with your customers. To get started: 1) Set up the date you started using Einstein Bots 2) Answer a few questions on your current support process In return, you will get a dashboard showing: * Cost-savings and ROI from your bot * Savings from case deflection and reduction in handle time * Bot usage data including goal completion, transferring, and other metrics * Goal completion, transferred to agent and other metrics about Bot usage data

Categories

Business Needs
Admin & Developer Tools
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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