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Agent AI

Agent AI automates workflows offering real-time advice

Overview

Agent AI automates workflows on a single screen, offering real-time advice and automated interaction summaries, providing agents with immediate coaching and guided instructions through AI-guided playbooks

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See How Agent AI Works

  • Real-time Coaching: Analyze speech patterns and improve agent performance during customer interactions with immediate, context-specific guidance, boosting agent confidence and fostering continuous improvement.

  • Guided Playbooks: Standardize customer experiences based on company standards for products, services and brand to guide agents through complex interactions in a consistent, confident manner.

  • Search Assistant: Allow agents to quickly and easily find the right info to help each customer without having to tab between screens and search through endless information - saving time, lowering costs, reducing both customer and agent frustration

  • Agent Override: Enables agents to maintain control over automated, next best action suggestions by customizing or approving them before sending. This enables more personalized, targeted, customer experiences.

Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual history, guiding their next steps for improved outcomes. The system quickly and effectively adapts to offer advice to agents for better, more efficient service and improvied cusotmer experiences. Agent AI improves decision making using a mix of intelligent technology and set guidelines to help your agents make better choices when interacting with customers.

Categories

Business Needs
Customer Service
Industries
Consumer Goods
Healthcare & Life Sciences
Retail
Personas
Administrator
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package

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