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Datadog for Salesforce Service Cloud
Automated Incident Creation from Datadog Monitors
- Business Need
- Admin & Developer Tools
By the time a customer reports an issue, a service may have already been impacted for hours. Datadog's Application for Service Cloud creates Incidents as soon as Datadog detects a problem, so service teams can get ahead of customer-impacting issues.
Highlights
Automates Incident creation through Datadog monitors, leveraging the same alerting tools engineers rely on.
Enables customer service teams to get ahead of customer-impacting issues and minimize customer pain.
Keeps customer service and engineering teams in sync on customer-facing issues.
Provider Details
Datadog
Pricing Details
Free
You can fully use this solution without payment.