Salesforce Service Cloud Applications | Salesforce AppExchange

Salesforce Service Cloud Applications | Salesforce AppExchange

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Service & Support Dashboards Free App Service & Support Dashboards App by Salesforce Labs Free Features
Lightning Ready
Professional & Up
Native App

Rating (15)
Latest Release 3/10/2023
CATEGORIES Agent Productivity , Salesforce Labs The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.
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SurveyMonkey Enterprise for CX: Surveys for Salesforce Paid Chat Chat SurveyMonkey Enterprise for CX: Surveys for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits Features
Lightning Ready
Essentials & Up

Rating (325)
CATEGORIES Surveys SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
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Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI Paid App Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI App by Ortoo Apps Paid
Discounted for Nonprofits Features
Lightning Ready
Enterprise & Up
Salesforce1 Mobile
Native App

Rating (118)
Latest Release 10/27/2025
CATEGORIES Agent Productivity Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment, Cases, Opportunities & more. Work Order Distribution; Skill-matching. One of the best AI apps for Salesforce
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Distribution Engine: Smarter Routing & Matching | Leads, Cases & More | No Code Paid App Distribution Engine: Smarter Routing & Matching | Leads, Cases & More | No Code App by NC Squared Ltd
Starting at $20 USD per user every 0 months
$35 USD per user per month
$55 USD per user per month

Discounted for Nonprofits
Features
Lightning Ready
Enterprise & Up
Salesforce1 Mobile
Native App

Rating (130)
Latest Release 10/23/2025
CATEGORIES Sales , Productivity Out-of-the-box Salesforce routing only gets you so far. That’s why we built Distribution Engine - smart, no-code routing for Leads, Cases (and more), based on workload, availability, or custom logic - all within Salesforce.####Loved by 20k users worldwide.
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In-gage – AI Quality Assurance, Surveys & Case Categorisation Paid App In-gage – AI Quality Assurance, Surveys & Case Categorisation App by In-gage Technology Ltd
Starting at $3 USD per user per month
Discounted for Nonprofits
Features
Lightning Ready
Professional & Up

Rating (7)
Latest Release 9/8/2025
CATEGORIES Agent Productivity Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.
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ServiceMax Core - Field Service Management Paid App ServiceMax Core - Field Service Management App by ServiceMax, Inc.
$125 USD per user per month
Features
Lightning Ready
Enterprise & Up
No Limits
Native App

Rating (42)
Latest Release 7/27/2022
CATEGORIES Field Service ServiceMax is a leader in Field Service Management and the go-to platform for hundreds of companies globally. Built on the Salesforce Platform, ServiceMax helps service organizations exceed customer expectations with innovative software and services.
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