Service Cloud
Extend the power of the #1 customer service platform with solutions from AppExchange.
Support every customer with ease anytime, anywhere. Solve customer problems fast, get insights into their behavior and help them wherever they are--phone, email, social media, apps, or any other channel.
Manage and Support Your Team
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Trail: Empower Managers and Agents with the Service Cloud
Trail: Empower Managers and Agents with the Service Cloud
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Trailhead
Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.
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Service & Support Dashboards
Service & Support Dashboards App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.Latest Release 3/10/2023 -
SurveyMonkey Enterprise for CX: Surveys for Salesforce
SurveyMonkey Enterprise for CX: Surveys for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more -
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI App by Ortoo Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Agent Productivity Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment, Cases, Opportunities & more. Work Order Distribution; Skill-matching. One of the best AI apps for SalesforceLatest Release 6/11/2026 -
Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs
Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs App by NC Squared Ltd
FeaturesStarting at $20 USD per user every 0 months
$35 USD per user per month
$55 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Sales , Productivity Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce.####Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.Latest Release 7/7/2026 -
In-gage – AI Quality Assurance, Surveys & Case Categorisation
In-gage – AI Quality Assurance, Surveys & Case Categorisation App by In-gage Technology Ltd
FeaturesStarting at $3 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.Latest Release 9/8/2025 -
ServiceMax Core - Field Service Management
ServiceMax Core - Field Service Management App by ServiceMax, Inc.
Features$125 USD per user per monthRatingCATEGORIES Field Service ServiceMax is a leader in Field Service Management and the go-to platform for hundreds of companies globally. Built on the Salesforce Platform, ServiceMax helps service organizations exceed customer expectations with innovative software and services.Latest Release 7/27/2022
Service Cloud Voice Telephony Partners
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Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS
Odigo for Service Cloud Voice | CTI, BYOT, phone, HVS App by Odigo Free
Features€20 EUR per user per month
€20 EUR per user per month
€12 EUR per user per monthRatingCATEGORIES Telephony Integrate Odigo telephony features with Salesforce Service Cloud Voice to empower agents and deliver value by managing each and every customer relationship. Odigo provides CTI and worldwide telco coverage (100+ countries), directly into Saleforce’s CRM.Latest Release 10/29/2025 -
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics App by Natterbox
FeaturesStarting at $82 USD per user per month
$146 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.Latest Release 8/18/2025 -
CX Cloud from Genesys and Salesforce
CX Cloud from Genesys and Salesforce Component by Genesys
Features$25 USD per user per month
$37.5 USD per user per month
Discounted for NonprofitsRatingBoost loyalty and efficiency with industry-recognized leaders in CCaaS, CRM and AI. Orchestrate AI-powered customer and employee experiences with the Genesys Cloud platform that surface to agents and supervisors within a unified Salesforce workspace.Latest Release 7/13/2026 -
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX
Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.Latest Release 6/25/2026 -
Transform Sales and Customer Service with Voice for Salesforce by Enreach
Transform Sales and Customer Service with Voice for Salesforce by Enreach App by Enreach
FeaturesStarting at €19.5 EUR per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Voice for Salesforce and Service Cloud Voice empower your employees with AI-driven insights, real-time call transcription, and a 360° customer view.Latest Release 8/7/2025 -
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT
Talkdesk for Salesforce Voice | Cloud Contact Center | BYOT App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce Voice provides an all-in-one CRM and contact center solution that joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. All while relying on fully embedded Talkdesk functionality.Latest Release 6/2/2026 -
Vonage Premier for Salesforce Voice Contact Center and CTI
Vonage Premier for Salesforce Voice Contact Center and CTI App by Vonage
FeaturesStarting at $50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 1/16/2025 -
NICE Agent for Salesforce Voice
NICE Agent for Salesforce Voice App by NICE CXone
Features$25 USD per user per monthRatingCATEGORIES Telephony NICE Agent for Salesforce Voice (previously Service Cloud Voice) provides a call center solution in the cloud unifying the agent experience. Increase agent efficiency, while improving customer experience with industry-leading CaaS provider.Latest Release 6/30/2026 -
b+s Connects for Salesforce Voice | Cisco Contact Center Integration
b+s Connects for Salesforce Voice | Cisco Contact Center Integration App by Bucher + Suter
FeaturesStarting at $35 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony b+s Connects for Salesforce Voice is an out-of-the-box integration solution that brings the power of Cisco Contact Center into the Salesforce Voice Omni-Channel widget.Latest Release 5/11/2026 -
Unaric Voice - (Service Cloud Voice for CTI, Microsoft Teams & Telephony)
Unaric Voice - (Service Cloud Voice for CTI, Microsoft Teams & Telephony) App by Unaric
FeaturesStarting at €25 EUR per user per month
Discounted for NonprofitsRatingCATEGORIES Chat & Web Conferencing Connect to over 100 PBX (on-premise, cloud) including Microsoft Teams to Salesforce Service Cloud Voice.####Add Call Distribution based on Salesforce Data and Audio Link and Archive Service to get a Contact Center Suite.Latest Release 5/25/2023 -
InGenius Salesforce Voice Transition for Contact Centers
InGenius Salesforce Voice Transition for Contact Centers App by Upland Software
FeaturesStarting at $10 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce.Latest Release 12/30/2024
Take Service Even Further
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Trail: Discover Advanced Service Cloud Features
Trail: Discover Advanced Service Cloud Features
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Learn about advanced features to deliver more amazing service to your customers.
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Glance Cobrowse
Glance Cobrowse App by Glance
Features$35 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance empowers customer-facing teams with in-the-moment collaboration inside Salesforce. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes—seamlessly and securely.Latest Release 9/10/2024 -
RWS Language Weaver for Live Agent
RWS Language Weaver for Live Agent App by RWS
Features£11,000 GBP per company per yearRatingCATEGORIES Customer Service Enable your agents to understand your customers and prospects no matter what language they speak. RWS Language Weaver for Salesforce Live Agent enables Service Cloud monolingual staff to provide multilingual support in their Live Agent chat sessions.Latest Release 10/25/2023 -
UPS Shipping App: Salesforce-native Shipping, Tracking, and Returns
UPS Shipping App: Salesforce-native Shipping, Tracking, and Returns App by Zenkraft, a Bringg Solution
FeaturesStarting at $299 USD per company every 0 months
Discounted for NonprofitsRatingCATEGORIES Enterprise Resource Planning Zenkraft, a Bringg Solution, is an easy-to-use, 100% Salesforce-native app for shipping with UPS (and 150+ carriers).##☑ Automate shipping##☑ Estimate delivery dates/cost##☑ Track shipments in real-time##☑ Process returns##☑ Generate shipping labelsLatest Release 4/20/2026 -
Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce
Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce App by Youreka Labs, Inc.
FeaturesStarting at $40 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Field Service 100% native to Salesforce, Youreka enables excellence in field service through mobile forms, guided assessments, inspections, and advanced mobile technology - online or offline, across key industries like manufacturing, utilities, energy and healthcare.Latest Release 9/16/2025 -
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering App by Coveo
FeaturesStarting at $100,000 USD per company per year
Discounted for NonprofitsRatingCATEGORIES Finance , Agent Productivity With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.Latest Release 7/7/2026
Service Cloud CTI Partners
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Trail: Keep Customers Happy with Service Cloud
Trail: Keep Customers Happy with Service Cloud
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Trailhead
Discover how Service Cloud helps you deliver personalized service to your customers.
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Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 6/25/2026 -
Vonage Premier for Salesforce Voice Contact Center and CTI
FeaturesStarting at $50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 1/16/2025 -
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.Latest Release 12/8/2025 -
Five9 Adapter (Open CTI) for Contact Centers
Five9 Adapter (Open CTI) for Contact Centers App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.Latest Release 6/9/2026 -
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services (Partner Network) Free Features
RatingCATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.Latest Release 6/26/2026 -
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
FeaturesStarting at $82 USD per user per month
$146 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.Latest Release 8/18/2025 -
InGenius | Computer Telephony Integration (CTI) for Service and Sales
InGenius | Computer Telephony Integration (CTI) for Service and Sales App by Upland Software
Features$32 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Telephony Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.Latest Release 12/19/2024