Service Cloud
Extend the power of the #1 customer service platform with solutions from AppExchange.
Support every customer with ease anytime, anywhere. Solve customer problems fast, get insights into their behavior and help them wherever they are--phone, email, social media, apps, or any other channel.
Manage and Support Your Team
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Trail: Empower Managers and Agents with the Service Cloud
Trail: Empower Managers and Agents with the Service Cloud
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Trailhead
Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.
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Service & Support Dashboards
Service & Support Dashboards App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.Latest Release 3/10/2023 -
SurveyMonkey Enterprise for CX: Surveys for Salesforce
SurveyMonkey Enterprise for CX: Surveys for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more -
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules App by Ortoo Apps
FeaturesStarting at $21 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment + Cases, Opportunities or any object; Work Order Distribution; AI-powered triage; Skill-matching + much moreLatest Release 9/19/2024 -
Distribution Engine: Intelligent Lead Routing, Case & Contact Assignment
Distribution Engine: Intelligent Lead Routing, Case & Contact Assignment App by NC Squared Ltd
Features$45 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Sales , Productivity Distribution Engine is an easily configurable, intelligent, rules-based assignment engine that ensures your Leads, Cases, Contacts, Accounts, Opportunities or any Salesforce object are automatically distributed to the right team member at the right time.Latest Release 9/24/2024 -
In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation
In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation App by In-gage Technology Ltd
FeaturesStarting at $3 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity AI-assisted Customer NPS, Compliance Checks, Quality Assessments, Coaching, and Service Efficiency- The key activities that drive high levels of customer loyalty and advocacy. Measure and show the value created by service teams and contact centres.Latest Release 11/10/2023 -
ServiceMax Core - Field Service Management
ServiceMax Core - Field Service Management App by ServiceMax, Inc.
Features$125 USD per user per monthRatingCATEGORIES Field Service ServiceMax is a leader in Field Service Management and the go-to platform for hundreds of companies globally. Built on the Salesforce Platform, ServiceMax helps service organizations exceed customer expectations with innovative software and services.Latest Release 7/27/2022
Service Cloud Voice Telephony Partners
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Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS
Odigo for Salesforce Service Cloud Voice | CTI, BYOT, phone, HVS App by Odigo
Features€20 EUR per user per monthRatingCATEGORIES Telephony Integrate Odigo telephony features with Salesforce Service Cloud Voice to empower agents and deliver value by managing each and every customer relationship. Odigo provides CTI and worldwide telco coverage (100+ countries), directly into Saleforce’s CRM.Latest Release 5/3/2023 -
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) App by Vonage
FeaturesStarting at $50 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 10/12/2022 -
Five9 for Service Cloud Voice BYOT
Five9 for Service Cloud Voice BYOT App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Five9 for Service Cloud Voice BYOT combines the power of Five9 telephony seamlessly within the Salesforce Omni-channel widget to provide a single, intuitive user interface to capture every customer interaction.Latest Release 9/24/2024 -
InGenius | For Service Cloud Voice Partner Telephony, Genesys Engage and Cloud
InGenius | For Service Cloud Voice Partner Telephony, Genesys Engage and Cloud App by Upland Software
FeaturesStarting at $10 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Unleash the power of your AI investment to ignite new levels of productivity & customer delight with InGenius. We’re experts at connecting Service Cloud voice to your existing telephony.Latest Release 4/26/2024 -
b+s Connects for Service Cloud Voice | Cisco & Webex Contact Center Integration
b+s Connects for Service Cloud Voice | Cisco & Webex Contact Center Integration App by Bucher + Suter
FeaturesStarting at $32 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony b+s Connects for Service Cloud Voice is an out-of-the-box integration solution that brings the power of Cisco Contact Center or Webex Contact Center into the Salesforce Service Cloud Voice Omni-Channel widget.Latest Release 4/16/2024 -
Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT
Talkdesk for Service Cloud Voice | Cloud Contact Center | BYOT App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Service Cloud Voice provides an all-in-one CRM and contact center solution that joins phone, digital channels, and CRM data seamlessly within the Service Cloud console. All while relying on fully embedded Talkdesk functionality.Latest Release 7/15/2024 -
NICE CXone Agent for Service Cloud Voice (BYOT)
NICE CXone Agent for Service Cloud Voice (BYOT) App by NICE CXone
Features$10 USD per user per monthRatingCATEGORIES Telephony NICE CXone Agent for Service Cloud Voice provides a call center solution in the cloud unifying the agent experience the Salesforce Service Cloud. Increase agent efficiency, while improving customer experience with industry-leading CaaS provider.Latest Release 7/31/2024 -
CX Cloud from Genesys and Salesforce
CX Cloud from Genesys and Salesforce Component by Genesys
Features$25 USD per user per month
$37.5 USD per user per month
Discounted for NonprofitsRatingIntroducing CX Cloud from Genesys and Salesforce – a jointly released, native solution combining a unified, AI-powered agent workspace in Salesforce with enterprise contact center and workforce engagement management capabilities from Genesys Cloud.Latest Release 7/29/2024 -
Enreach for Service Cloud Voice, Contact Center and Company-wide Embedded Voice
Enreach for Service Cloud Voice, Contact Center and Company-wide Embedded Voice App by Enreach
FeaturesStarting at €19.5 EUR per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Solution brings customer data into the center of each and every customer voice conversations for improved customer experience and workforce efficiency!Latest Release 8/12/2024 -
Mirage Connector for Service Cloud Voice - BYOT - any PBX - MS-Teams
Mirage Connector for Service Cloud Voice - BYOT - any PBX - MS-Teams App by Mirage Computer Systems - a Unaric Company
FeaturesStarting at €25 EUR per user per month
Starting at €16.65 EUR per user per month
Starting at €15.75 EUR per user per month
Discounted for NonprofitsRatingCATEGORIES Chat & Web Conferencing Connect to over 100 PBX (on-premise, cloud) including Microsoft Teams to Salesforce Service Cloud Voice.####Add Call Distribution based on Salesforce Data and Audio Link and Archive Service to get a Contact Center Suite.Latest Release 5/25/2023 -
Natterbox | Service Cloud Voice, Telephony, CTI, Call Center, AI Voice Analytics
Natterbox | Service Cloud Voice, Telephony, CTI, Call Center, AI Voice Analytics App by Natterbox
FeaturesStarting at $56 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Natterbox delivers native Salesforce voice, CTI integration & contact center features including telephony, IVR, click-to-dial, call recording, call routing, mobile, SMS, speech analytics, and dialer for Sales Cloud, Service Cloud and Service Cloud Voice.Latest Release 4/19/2024
Take Service Even Further
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Trail: Discover Advanced Service Cloud Features
Trail: Discover Advanced Service Cloud Features
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Trailhead
Learn about advanced features to deliver more amazing service to your customers.
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Glance
Glance App by Glance
Features$55 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance Guided CX™ helps enterprises earn, keep, and grow customers through instant, personal collaboration within their digital properties. The world’s most recognizable brands trust Glance to build relationships, increase revenue, and boost CLV.Latest Release 9/10/2024 -
Gainsight: The #1 Rated Customer Success Platform
Gainsight: The #1 Rated Customer Success Platform App by Gainsight, Inc
FeaturesStarting at $2,500 USD per company per monthRatingCATEGORIES Customer Service Gainsight’s innovative technology helps companies prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns, and efficiently ramping up engagement efforts.Latest Release 2/8/2023 -
RWS Language Weaver for Live Agent
RWS Language Weaver for Live Agent App by RWS
Features£11,000 GBP per company per yearRatingCATEGORIES Customer Service Enable your agents to understand your customers and prospects no matter what language they speak. RWS Language Weaver for Salesforce Live Agent enables Service Cloud monolingual staff to provide multilingual support in their Live Agent chat sessions.Latest Release 10/25/2023 -
UPS Shipping App: Shipping, Returns, RMAs and Tracking
UPS Shipping App: Shipping, Returns, RMAs and Tracking App by Zenkraft, a Bringg Solution
FeaturesStarting at $299 USD per company every 0 months
Discounted for NonprofitsRatingCATEGORIES Enterprise Resource Planning Zenkraft, a Bringg Solution, is an easy-to-use 100% Salesforce native app to ship with UPS (and 200+ carriers).##☑ Automate shipping##☑ Estimate delivery dates/cost##☑ Track shipments in real-time##☑ Process returns##☑ Generate shipping labelsLatest Release 10/4/2024 -
Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce
Youreka: Smart Mobile & Offline Forms, Surveys & Checklists for Salesforce App by Youreka Labs Inc
FeaturesStarting at $40 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Field Service 100% native to Salesforce, Youreka enables excellence in field service through mobile forms, guided assessments, inspections, and advanced mobile technology - online or offline, across key industries like manufacturing, utilities, energy and healthcare.Latest Release 9/4/2024 -
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering App by Coveo Solutions Inc.
FeaturesStarting at $100,000 USD per company per year
Discounted for NonprofitsRatingCATEGORIES Finance , Agent Productivity With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.Latest Release 9/4/2024
Service Cloud CTI Partners
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Trail: Keep Customers Happy with Service Cloud
Trail: Keep Customers Happy with Service Cloud
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Trailhead
Discover how Service Cloud helps you deliver personalized service to your customers.
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Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 10/4/2024 -
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
FeaturesStarting at $50 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 10/12/2022 -
Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. Install in under 10 mins!Latest Release 8/19/2024 -
Five9 Adapter for Salesforce (Open CTI)
Five9 Adapter for Salesforce (Open CTI) App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter for Salesforce. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.Latest Release 8/1/2024 -
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services Free Features
RatingCATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.Latest Release 8/22/2024 -
Natterbox | Service Cloud Voice, Telephony, CTI, Call Center, AI Voice Analytics
FeaturesStarting at $56 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Natterbox delivers native Salesforce voice, CTI integration & contact center features including telephony, IVR, click-to-dial, call recording, call routing, mobile, SMS, speech analytics, and dialer for Sales Cloud, Service Cloud and Service Cloud Voice.Latest Release 4/19/2024 -
InGenius | Computer Telephony Integration (CTI) for Service and Sales
InGenius | Computer Telephony Integration (CTI) for Service and Sales App by Upland Software
Features$32 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Telephony Whether you’re looking for a classic CTI solution or an enterprise connector to power Service Cloud Voice, Upland InGenius has a solution.##Connect Avaya, Cisco, Genesys, & Asterisk phone systemsLatest Release 5/13/2024