15 AppExchange Apps for Service Cloud Your Customers Will Love
15 AppExchange Apps for Service Cloud Your Customers Will Love
-
SurveyMonkey Enterprise for CX: Surveys for Salesforce
SurveyMonkey Enterprise for CX: Surveys for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more -
Glance Cobrowse
Glance Cobrowse App by Glance
Features$35 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance empowers customer-facing teams with in-the-moment collaboration inside Salesforce. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes—seamlessly and securely.Latest Release 9/10/2024 -
Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs
Distribution Engine: Lead Routing & Assignment | Round Robin, Territories & SLAs App by NC Squared Ltd
FeaturesStarting at $20 USD per user every 0 months
$35 USD per user per month
$55 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Sales , Productivity Distribution Engine: The most comprehensive, no-code solution for leveling up your lead & case routing inside Salesforce.####Automate lead distribution, case assignment, & round robin routing - based on workload, availability, skills, territory & more.Latest Release 4/2/2026 -
Service & Support Dashboards
Service & Support Dashboards App by Salesforce Labs Free Features
RatingCATEGORIES Agent Productivity , Salesforce Labs The lifeblood of every call/contact center is the metrics that are used to measure performance. Different call centers rely on different metrics but they all agree it is important that reports and dashboards are configured to monitor performance.Latest Release 3/10/2023 -
Vonage Premier for Salesforce Voice Contact Center and CTI
Vonage Premier for Salesforce Voice Contact Center and CTI App by Vonage
FeaturesStarting at $50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 1/16/2025 -
I Am Out! The Out of Office Case Handler.
I Am Out! The Out of Office Case Handler. App by Salesforce Labs Free Features
RatingCATEGORIES Customer Service , Salesforce Labs , Salesforce Labs PTO / OOO Rules - When an agent goes on vacation or out of office, I'm Out! provides an easy way for the agent to say (a) I'm out and (2) all customer cases should get assigned to someone else.Latest Release 9/12/2017 -
SMS Magic & Conversive | Conversational Messaging
SMS Magic & Conversive | Conversational Messaging App by Screen Magic Mobile Media
FeaturesStarting at $7 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Productivity Drive positive outcomes across your client, candidate or patient lifecycle by leveraging AI to start conversations, guide decisions and fulfill promises over sms/mms messaging.Latest Release 2/17/2025 -
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering App by Coveo
FeaturesStarting at $100,000 USD per company per year
Discounted for NonprofitsRatingCATEGORIES Finance , Agent Productivity With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.Latest Release 4/29/2026 -
Nintex Apps for Salesforce | Portal & UX Builder (Formerly Skuid)
Nintex Apps for Salesforce | Portal & UX Builder (Formerly Skuid) App by Nintex
FeaturesStarting at $375 USD per user per year
Discounted for NonprofitsRatingCATEGORIES Admin & Developer Tools Deliver custom CRM pages and Experience Cloud sites with a UX that drives adoption. Create inline-editable multi-object forms and grids, consumer-grade digital experiences, and single-pane-of-glass interactive dashboards — without a single line of code.Latest Release 4/16/2026 -
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 3/18/2026