Appy's Guide to Service Apps
Appy's Guide to Service Apps
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Qualtrics - Customer Experience Management for Salesforce
Qualtrics - Customer Experience Management for Salesforce App by Qualtrics Free Features
RatingCATEGORIES Surveys Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.Latest Release 3/27/2026 -
UPS Shipping App: Salesforce-native Shipping, Tracking, and Returns
UPS Shipping App: Salesforce-native Shipping, Tracking, and Returns App by Zenkraft, a Bringg Solution
FeaturesStarting at $299 USD per company every 0 months
Discounted for NonprofitsRatingCATEGORIES Enterprise Resource Planning Zenkraft, a Bringg Solution, is an easy-to-use, 100% Salesforce-native app for shipping with UPS (and 150+ carriers).##☑ Automate shipping##☑ Estimate delivery dates/cost##☑ Track shipments in real-time##☑ Process returns##☑ Generate shipping labelsLatest Release 3/17/2026 -
SMS Magic & Conversive | Conversational Messaging
SMS Magic & Conversive | Conversational Messaging App by Screen Magic Mobile Media
FeaturesStarting at $7 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Productivity Drive positive outcomes across your client, candidate or patient lifecycle by leveraging AI to start conversations, guide decisions and fulfill promises over sms/mms messaging.Latest Release 2/17/2025 -
In-gage – AI Quality Assurance, Surveys & Case Categorisation
In-gage – AI Quality Assurance, Surveys & Case Categorisation App by In-gage Technology Ltd
FeaturesStarting at $3 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.Latest Release 9/8/2025 -
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 3/18/2026 -
Distribution Engine: Smarter Routing & Matching | Leads, Cases & More | No Code
Distribution Engine: Smarter Routing & Matching | Leads, Cases & More | No Code App by NC Squared Ltd
FeaturesStarting at $20 USD per user every 0 months
$35 USD per user per month
$55 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Sales , Productivity Out-of-the-box Salesforce routing only gets you so far. That’s why we built Distribution Engine - smart, no-code routing for Leads, Cases (and more), based on workload, availability, or custom logic - all within Salesforce.####Loved by 20k users worldwide.Latest Release 4/2/2026 -
Glance Cobrowse
Glance Cobrowse App by Glance
Features$35 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance empowers customer-facing teams with in-the-moment collaboration inside Salesforce. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes—seamlessly and securely.Latest Release 9/10/2024 -
Vonage Premier for Salesforce Voice Contact Center and CTI
Vonage Premier for Salesforce Voice Contact Center and CTI App by Vonage
FeaturesStarting at $50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 1/16/2025 -
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI App by Ortoo Apps Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Agent Productivity Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment, Cases, Opportunities & more. Work Order Distribution; Skill-matching. One of the best AI apps for SalesforceLatest Release 3/19/2026 -
SurveyMonkey Enterprise for CX: Surveys for Salesforce
SurveyMonkey Enterprise for CX: Surveys for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more -
Five9 Adapter (Open CTI) for Contact Centers
Five9 Adapter (Open CTI) for Contact Centers App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.Latest Release 1/8/2026 -
SurveyMonkey for Salesforce
SurveyMonkey for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys Connect your survey data with Salesforce to drive results for your business. Automatically send surveys after key interactions and take real-time action on feedback. Enrich customer and prospect data by syncing survey responses into Salesforce.Latest Release 3/18/2026 -
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.Latest Release 12/8/2025