Robotic Process Automation (RPA) and Chatbots
Solve Customer Service Problems Faster with Automation
Enhance agent productivity by automating repetitive tasks with Robotic Process Automation (RPA). Speed up customer self-service with chatbots.
Overview & RPA Solutions
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Accelerate Your Path to Automation with Einstein Bots and RPA
Accelerate Your Path to Automation with Einstein Bots and RPA
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Article
Learn more about how to accelerate your path to automation with these new solutions for service.
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Automation Anywhere RPA Bots for Salesforce
Automation Anywhere RPA Bots for Salesforce App by Automation Anywhere
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Productivity , 生産性向上ツール Improve the employee experience and make Salesforce an even more powerful single pane of glass with RPA Bots for Salesforce. Enable users to automate processes across the enterprise with a single click to transform productivity without errors.Latest Release 4/10/2023 -
UiPath Add-in for Salesforce®
UiPath Add-in for Salesforce® App by UiPath Inc.
Features$3,000 USD per Org per yearRatingCATEGORIES Productivity The UiPath Add-in for Salesforce® delivers a dynamic integration between UiPath Orchestrator (On Premise or Cloud) and Salesforce solutions, enabling you to seamlessly add world-class UiPath RPA capabilities to your Salesforce experiences.Latest Release 1/31/2024 -
DecisionEngines - Intelligent Process Automation
DecisionEngines - Intelligent Process Automation App by DecisionEngines.ai
Features$1 USD per user per monthRatingCATEGORIES Productivity Decision Engines (DE) automates the end-to-end processing of Salesforce Service Cloud requests in enterprise. DE AI Bots process case emails, attachments, and integrates with back-office ERP systems (SAP, Oracle, etc.) to respond in realtime, zero-touch.Latest Release 9/9/2019 -
Blue Prism Power Pack for Salesforce
Blue Prism Power Pack for Salesforce App by Blue Prism Software Inc.
Features$35,000 USD per company per yearRatingCATEGORIES Productivity Leverage advanced RPA, AI & ML technology directly within your Salesforce environment with Blue Prism Power Pack for Salesforce! Execute automated processes between Blue Prism and Salesforce and across Salesforce Clouds with bi-directional ease.
Einstein Bot Solutions
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Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)
Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) App by NeuraFlash LLC
FeaturesStarting at $1,000 USD per Salesforce Org per month
Discounted for NonprofitsRatingCATEGORIES Customer Service The NeuraFlash Chatbot for Salesforce provides:####● NLP via Google DialogFlow##● Pro-Active Engagement & Targeting##● 25 languages+##● Escalation to Salesforce Live Agent/LiveMessage##● Migration to/from Einstein Bot##● HIPAA CompliantLatest Release 7/11/2023 -
Einstein Bot Insights for Salesforce
Einstein Bot Insights for Salesforce App by NeuraFlash LLC
FeaturesStarting at $25,000 USD per org per yearRatingCATEGORIES Analytics Einstein Bot Insights provides logging and detailed reporting to help measure KPIs & ROI. Pre-built dashboards provide key metrics, conversational analysis, & breakdowns by topic & channel, highlighting both performance and opportunity.Latest Release 10/6/2023 -
Einstein Bot UI Enhancer - Engaging & Interactive Chatbot Experience
Einstein Bot UI Enhancer - Engaging & Interactive Chatbot Experience App by NeuraFlash LLC
FeaturesStarting at $25,000 USD per Org per yearRatingCATEGORIES Customer Service Elevate your customer experience with Salesforce Bots for sales, service, commerce, or internal communications! Keep users engaged with your chatbot, and provide them the level of ease they expect. Get started with a free trial today!Latest Release 8/22/2023 -
SightCall Video Assistance Chatbot
SightCall Video Assistance Chatbot App by SightCall, Inc
FeaturesStarting at $3,000 USD per company per monthRatingCATEGORIES Customer Service SightCall Chatbot to Video Assistance is a game changer for service organizations. Now your Einstein Bot can initiate a live visual support call between your customer and a qualified support expert. Resolve customer issues in record time.Latest Release 10/15/2019 -
Healthcare (HLS) Payer Chatbot
Healthcare (HLS) Payer Chatbot App by Egen Free Features
RatingCATEGORIES Customer Service Built on the Einstein Platform, this Chatbot will answer your members' requests related to billing & network service inquiries like the cost/status of claims & near by physician location with unparalleled precision leveraging Natural Language Processing.Latest Release 8/16/2019 -
Rider Bot: Field Service Lightning Appointment Management
Rider Bot: Field Service Lightning Appointment Management App by Salesforce Labs Free Features
RatingCATEGORIES Customer Service , Salesforce Labs Rider is an Einstein Bot and Lightning Messaging enabled App-less experience for customers to interact with their Field Service Service Appointments over SMS (or other messaging channels).Latest Release 3/10/2023 -
Utility Bot
Utility Bot App by Salesforce Labs Free Features
RatingCATEGORIES Customer Service , Salesforce Labs Utility Bot provides utility service providers’ customers with real time information on outage and can handle requests like transfer/stop service, and energy usage. It can be easily adapted to the needs of different types of utility service providers.Latest Release 3/10/2023 -
Chronos Bot: Lightning Scheduler Appointment Management
Chronos Bot: Lightning Scheduler Appointment Management App by Salesforce Labs Free Features
RatingCATEGORIES Productivity , Salesforce Labs Chronos is the fastest way for your customers to schedule, view, reschedule and cancel their Lightning Scheduler appointments using Chat or SMS.Latest Release 3/10/2023 -
Einstein Contact Us Bot
Einstein Contact Us Bot App by Salesforce Labs Free Features
RatingCATEGORIES Customer Service , Salesforce Labs Replace your Web2Lead and Web2Case static forms with a conversational experience, available 24/7 to create, qualify and route new Leads, answer your most common questions and if needed, create, qualify and route Cases within your contact center.Latest Release 3/10/2023 -
Tracker Bot: Field Service Lightning Contractor Engagement
Tracker Bot: Field Service Lightning Contractor Engagement App by Salesforce Labs Free Features
RatingCATEGORIES Field Service , Salesforce Labs Tracker is an Einstein Bot and Lightning Messaging enabled App-less experience for contractors to interact with their assigned Field Service Service Appointments over SMS (or other messaging channels).Latest Release 3/10/2023 -
Supplyforce Bot
Supplyforce Bot App by Salesforce Labs Free Features
RatingCATEGORIES Field Service , Salesforce Labs No apps, No logins! This bot helps employees, employers and supply chain trade network partners stay connected anytime, anywhere, on any device and on their preferred communication channel. It's the perfect addition to Service Cloud.Latest Release 3/10/2023 -
Einstein Intent Assessor
Einstein Intent Assessor App by Salesforce Labs Free Features
RatingCATEGORIES Admin & Developer Tools , Salesforce Labs This Einstein Analytics template helps you visualize the accuracy of you Einstein Language Intent Models. You can quickly identify specific labels and utterances your model is struggling to classify.Latest Release 3/10/2023