Support Your Customers
Support Your Customers
How can we set-up call centers for effective communication?
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Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services Free Features
RatingCATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.Latest Release 2/29/2024 -
Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. Install in under 10 mins!Latest Release 3/18/2024 -
Five9 Intelligent Cloud Contact Center
Five9 Intelligent Cloud Contact Center App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter for Salesforce. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.Latest Release 11/29/2023 -
AMC Technology's DaVinci for Salesforce
AMC Technology's DaVinci for Salesforce App by AMC Technology
Features$25.25 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Organizations utilize AMC’s DaVinci anywhere customer engagement happens to orchestrate incredible experiences for customers and customer service representatives.Latest Release 7/13/2020 -
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) App by Vonage
FeaturesStarting at $50 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 10/12/2022 -
RingCentral for Salesforce: Business Phone | Webinar | SMS | Click-to-call
RingCentral for Salesforce: Business Phone | Webinar | SMS | Click-to-call App by RingCentral, Inc.
FeaturesStarting at $19.99 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony , Collaboration Boost seller and marketer productivity by integrating RingCentral into Salesforce. Sellers stay focused by eliminating app switching and workflow automation. Automate webinar management functions to eliminate copy and paste workflows.Latest Release 4/1/2024 -
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer App by Genesys
FeaturesStarting at $15 USD per user per monthRatingCATEGORIES Telephony A true cloud offering, the Genesys Cloud CTI Adapter includes a feature-rich, pre-built integration for instant impact and the ability for deep customization to optimize your existing Salesforce investment, processes, and vision.Latest Release 3/29/2024 -
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging App by Aircall
Features$50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Aircall is an easy-to-use phone integration for Salesforce. Introduce call center features to your Salesforce experience, including CTI, one-click dialing, IVR, SMS, Sales Engagement, and more !Latest Release 6/30/2022 -
CONQUER - Sales Engagement, Email Automation and Contact Center Solution
CONQUER - Sales Engagement, Email Automation and Contact Center Solution App by CONQUER
FeaturesStarting at $150 USD per user per monthRatingCATEGORIES Sales The 1st end-to-end Revenue Engagement Solution for enterprise sales & service teams. A native application, Conquer works inside Salesforce to give teams the tools they need to gain access, grow pipeline, win revenue & strengthen customer relationships.Latest Release 5/4/2011 -
Fastcall CTI: Phone, SMS -- Lightweight, Easy-to-Use. 100% Salesforce.
Fastcall CTI: Phone, SMS -- Lightweight, Easy-to-Use. 100% Salesforce. App by Fastcall
FeaturesStarting at $30 USD per user per month
Starting at $60 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Led by an experienced team with a singular focus on Salesforce CTI. Fastcall delivers a simple yet powerful OPEN CTI phone + SMS app - powered by Twilio. Implementing Einstein Conversation Insights (ECI)? Fastcall is the best choice. ##Watch our demo!Latest Release 4/18/2024
How can we automate our case management?
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Exponent Case Management - Case and Program Management for Human Services
Exponent Case Management - Case and Program Management for Human Services App by Exponent Partners: Nonprofit, Human Services, Education, Philanthropy
FeaturesStarting at $240 USD per user per year
Discounted for NonprofitsRatingCATEGORIES Analytics Exponent Case Management (ECM) is a comprehensive case management, program management, and outcomes management solution for human services agencies. Advanced tools for intake, assessment, service tracking, case records, reporting, referrals, and more.Latest Release 2/10/2023 -
Email to Case Premium: Improve Case Management to Increase Agent Productivity
Email to Case Premium: Improve Case Management to Increase Agent Productivity App by Vicasso
FeaturesStarting at $22 USD per user every 0 months
$2,350 USD per org (one-time)
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Extend and enhance the basic functionality of standard email-to-case with a more effective solution for managing service and support via Salesforce. Install a free trial for a hands-on look at why world-class service operations use Email to Case Premium.Latest Release 2/9/2024 -
Algoworks Case Management App for Salesforce @USD 6 per user per month
Algoworks Case Management App for Salesforce @USD 6 per user per month App by Algoworks Solutions Inc
Features$6 USD per user per month
$60 USD per user per yearRatingCATEGORIES Customer Service Case Manager is a lightning-ready 100% native app designed to help in better case management - merge duplicate cases, split a case into multiple cases, and manage Case SLA via an intuitive flag system.## ##Get started today with a 30-DAY FREE TRIAL.Latest Release 1/11/2023 -
Q-assign: Advanced Assignment Platform - Now with AI Services
Q-assign: Advanced Assignment Platform - Now with AI Services App by Ortoo Apps
FeaturesStarting at $21 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Agent Productivity The most advanced Assignment platform, period. Hyper-optimize your Lead & Case work flows. Q-assign empowers Sales & Service teams with point & click assignment rules, advanced routing algorithms and dynamic load balancing. Now with added AI ServicesLatest Release 2/13/2024 -
Glance
Glance App by Glance
Features$55 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance Guided CX™ helps enterprises earn, keep, and grow customers through instant, personal collaboration within their digital properties. The world’s most recognizable brands trust Glance to build relationships, increase revenue, and boost CLV.Latest Release 3/12/2024