Support Your Customers
Support Your Customers
How can we set-up call centers for effective communication?
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Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services Free Features
RatingCATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.Latest Release 8/22/2024 -
Fastcall CTI: AI-Powered Phone, SMS -- Easy-to-Use. 100% Salesforce.
Fastcall CTI: AI-Powered Phone, SMS -- Easy-to-Use. 100% Salesforce. App by Fastcall
FeaturesStarting at $30 USD per user per month
Starting at $60 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Led by an experienced team with a singular focus on Salesforce CTI. Fastcall delivers a simple yet powerful OPEN CTI phone + SMS app - powered by Twilio. Implementing Einstein Conversation Insights (ECI)? Fastcall is the best choice. ##Watch our demo!Latest Release 10/18/2024 -
AMC Technology's DaVinci for Salesforce
AMC Technology's DaVinci for Salesforce App by AMC Technology
Features$25.25 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Organizations utilize AMC’s DaVinci anywhere customer engagement happens to orchestrate incredible experiences for customers and customer service representatives.Latest Release 7/13/2020 -
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging
Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging App by Aircall
Features$50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Aircall is an easy-to-use phone integration for Salesforce. Introduce call center features to your Salesforce experience, including CTI, one-click dialing, IVR, SMS, Sales Engagement, and more !Latest Release 6/30/2022 -
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) App by Vonage
FeaturesStarting at $50 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 10/12/2022 -
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 11/12/2024 -
RingCentral for Salesforce: Business Phone | Webinar | SMS | Click-to-call
RingCentral for Salesforce: Business Phone | Webinar | SMS | Click-to-call App by RingCentral, Inc.
FeaturesStarting at $19.99 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony , Collaboration Boost seller and marketer productivity by integrating RingCentral into Salesforce. Sellers stay focused by eliminating app switching and workflow automation. Automate webinar management functions to eliminate copy and paste workflows.Latest Release 11/21/2024 -
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering App by Coveo Solutions Inc.
FeaturesStarting at $100,000 USD per company per year
Discounted for NonprofitsRatingCATEGORIES Finance , Agent Productivity With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.Latest Release 11/14/2024 -
Five9 Adapter for Salesforce (Open CTI)
Five9 Adapter for Salesforce (Open CTI) App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter for Salesforce. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.Latest Release 10/22/2024 -
Natterbox | Service Cloud Voice, Telephony, CTI, Call Center, AI Voice Analytics
Natterbox | Service Cloud Voice, Telephony, CTI, Call Center, AI Voice Analytics App by Natterbox
FeaturesStarting at $56 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Natterbox delivers native Salesforce voice, CTI integration & contact center features including telephony, IVR, click-to-dial, call recording, call routing, mobile, SMS, speech analytics, and dialer for Sales Cloud, Service Cloud and Service Cloud Voice.Latest Release 4/19/2024
How can we automate our case management?
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Email to Case Premium: Improve Case Management to Increase Agent Productivity
Email to Case Premium: Improve Case Management to Increase Agent Productivity App by Vicasso
FeaturesStarting at $22 USD per user every 0 months
$2,350 USD per org (one-time)
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Enhance the basic functionality of standard email-to-case with a more streamlined solution for boosting agent effectiveness in Salesforce. Install a free trial for a hands-on look at why world-class service operations use Email to Case Premium.Latest Release 11/18/2024 -
Glance
Glance App by Glance
Features$55 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance Guided CX™ helps enterprises earn, keep, and grow customers through instant, personal collaboration within their digital properties. The world’s most recognizable brands trust Glance to build relationships, increase revenue, and boost CLV.Latest Release 9/10/2024 -
Algoworks Case Management App for Salesforce @USD 6 per user per month
Algoworks Case Management App for Salesforce @USD 6 per user per month App by Algoworks Solutions Inc
Features$6 USD per user per month
$60 USD per user per yearRatingCATEGORIES Customer Service Case Manager is a lightning-ready 100% native app designed to help in better case management - merge duplicate cases, split a case into multiple cases, and manage Case SLA via an intuitive flag system.## ##Get started today with a 30-DAY FREE TRIAL.Latest Release 1/11/2023 -
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules App by Ortoo Apps
FeaturesStarting at $21 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment + Cases, Opportunities or any object; Work Order Distribution; AI-powered triage; Skill-matching + much moreLatest Release 10/24/2024 -
Exponent Case Management - Case and Program Management for Human Services
Exponent Case Management - Case and Program Management for Human Services App by Exponent Partners: Nonprofit, Human Services, Education, Philanthropy
FeaturesStarting at $240 USD per user per year
Discounted for NonprofitsRatingCATEGORIES Analytics Exponent Case Management (ECM) is a comprehensive case management, program management, and outcomes management solution for human services agencies. Advanced tools for intake, assessment, service tracking, case records, reporting, referrals, and more.Latest Release 6/3/2024