Support Your Customers
Support Your Customers
How can we set-up call centers for effective communication?
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Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording
Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services (Partner Network) Free Features
RatingCATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.Latest Release 8/20/2026 -
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics App by Natterbox
FeaturesStarting at $82 USD per user per month
$146 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.Latest Release 9/3/2026 -
Partner Contact Center Powered by Vonage
Partner Contact Center Powered by Vonage App by Vonage
FeaturesStarting at $50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 8/20/2026 -
Aircall for AgentExchange: AI Voice and Messaging Agents
Aircall for AgentExchange: AI Voice and Messaging Agents App by Aircall
Features$50 USD per user per month
$9 USD per user per month
$49 USD per user per month
$0.19 USD per per Minuet per month
$15 USD per user per month
$10 USD per user per month
$30 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony AI Voice & Messaging Agents that answer calls, transcribe conversations, and update Salesforce automatically. Trusted by 24,000+ companies.Latest Release 9/8/2025 -
NiCE Salesforce Agent - OpenCTI
NiCE Salesforce Agent - OpenCTI App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.Latest Release 7/30/2026 -
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer App by Genesys
FeaturesStarting at $15 USD per user per monthRatingCATEGORIES Telephony Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.Latest Release 10/15/2026 -
Five9 Adapter (Open CTI) for Contact Centers
Five9 Adapter (Open CTI) for Contact Centers App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.Latest Release 10/21/2026 -
DaVinci Toolkit for Salesforce by AMC Technology
DaVinci Toolkit for Salesforce by AMC Technology App by AMC Technology
Features$27 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Most contact centers are built around vendor constraints. DaVinci flips that model.####It gives you a flexible orchestration layer inside Salesforce that connects your CRM, CCaaS platforms, AI services, and internal systems, so you design your experience.Latest Release 4/23/2025 -
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering App by Coveo
FeaturesStarting at $100,000 USD per company per year
Discounted for NonprofitsRatingCATEGORIES Finance , Agent Productivity With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.Latest Release 10/29/2026 -
Fastcall CTI: Phone, SMS & Dialer – 100% Salesforce
Fastcall CTI: Phone, SMS & Dialer – 100% Salesforce App by Fastcall
FeaturesStarting at $30 USD per user per month
Starting at $60 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Call and text from Salesforce, wherever you work. Fastcall is CTI and SMS built 100% in Salesforce, on desktop and mobile. Every call and message is logged and tied to the right record automatically.Latest Release 10/15/2026
How can we automate our case management?
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Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI App by Ortoo Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Agent Productivity Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment, Cases, Opportunities & more. Work Order Distribution; Skill-matching. One of the best AI apps for SalesforceLatest Release 10/16/2026 -
Glance Cobrowse
Glance Cobrowse App by Glance
Features$35 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance empowers customer-facing teams with in-the-moment collaboration inside Salesforce. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes—seamlessly and securely.Latest Release 9/10/2024 -
Email to Case Premium: High-Efficiency Case Management to Reduce Service Costs
Email to Case Premium: High-Efficiency Case Management to Reduce Service Costs App by Vicasso
FeaturesStarting at $22 USD per user every 0 months
$2,350 USD per org (one-time)
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Email to Case Premium adds what basic email-to-case leaves out: Intelligent Responses, Email Distribution, lifecycle control, all-in-one Timeline, auto comments, and more. Humans work faster. AI agents get clean, token-efficient data. Cases cost less.Latest Release 10/26/2026 -
Exponent Case Management - Case and Program Management for Human Services
Exponent Case Management - Case and Program Management for Human Services App by Exponent Partners: Nonprofit, Human Services, Education, Philanthropy
FeaturesStarting at $240 USD per user per year
Discounted for NonprofitsRatingCATEGORIES Analytics Exponent Case Management (ECM) is a comprehensive case management, program management, and outcomes management solution for human services agencies. Advanced tools for intake, assessment, service tracking, case records, reporting, referrals, and more.Latest Release 6/3/2024