Support Your Customers

How can we set-up remote call centers for effective communication?

Use a Voice over IP (VoIP) solution to set up a remote call center so you can keep in contact and support your customers.

How can we set-up call centers for effective communication?

Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording Free App Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services (Partner Network) Free Features
Lightning Ready
Professional & Up

Rating (45)
Latest Release 8/20/2026
CATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.
More
NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center Paid App NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
$20 USD per user per month
Discounted for Nonprofits
Features
Lightning Ready
Professional & Up

Rating (102)
Latest Release 7/30/2026
CATEGORIES Telephony Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader.
More
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics Paid Chat Chat Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics App by Talkdesk
Starting at $10 USD per user per month
Features
Lightning Ready
Professional & Up

Rating (699)
Latest Release 6/25/2026
CATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).
More
Aircall for AgentExchange: AI Voice and Messaging Agents Paid App Aircall for AgentExchange: AI Voice and Messaging Agents App by Aircall
$50 USD per user per month
$9 USD per user per month
$49 USD per user per month
$0.19 USD per per Minuet per month
$15 USD per user per month
$10 USD per user per month
$30 USD per user per month

Discounted for Nonprofits
Features
Lightning Ready
Professional & Up

Rating (109)
Latest Release 9/8/2025
CATEGORIES Telephony AI Voice & Messaging Agents that answer calls, transcribe conversations, and update Salesforce automatically. Trusted by 24,000+ companies.
More
Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer Paid App Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer App by Genesys
Starting at $15 USD per user per month
Features
Lightning Ready
Essentials & Up

Rating (10)
Latest Release 8/25/2026
CATEGORIES Telephony Important note: Salesforce Open CTI APIs and this integration will retire on February 28, 2028. There is no immediate impact; however, customers should begin migration to supported solutions such as CX Cloud from Genesys and Salesforce.
More
Five9 Adapter (Open CTI) for Contact Centers Paid App Five9 Adapter (Open CTI) for Contact Centers App by Five9
Starting at $15 USD per seat per month
Features
Lightning Ready
Essentials & Up

Rating (160)
Latest Release 8/20/2026
CATEGORIES Telephony Empowers contact centers to deliver a unified, seamless engaging customer service with Five9 Adapter for Salesforce. Provide interactive, personalized, & conversational self-service assistance to customers across voice, AI, & digital channels.
More
DaVinci Toolkit for Salesforce by AMC Technology Paid App DaVinci Toolkit for Salesforce by AMC Technology App by AMC Technology
$27 USD per user per month
Discounted for Nonprofits
Features
Lightning Ready
Essentials & Up

Rating (19)
Latest Release 4/23/2025
CATEGORIES Telephony Most contact centers are built around vendor constraints. DaVinci flips that model.####It gives you a flexible orchestration layer inside Salesforce that connects your CRM, CCaaS platforms, AI services, and internal systems, so you design your experience.
More
Partner Contact Center Powered by Vonage Paid App Partner Contact Center Powered by Vonage App by Vonage
Starting at $50 USD per user per month
Discounted for Nonprofits
Features
Lightning Ready
Professional & Up

Rating (1044)
Latest Release 8/20/2026
CATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.
More
Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile Paid App Fastcall CTI: Phone & SMS – 100% in Salesforce Desktop & Mobile App by Fastcall
Starting at $30 USD per user per month
Starting at $60 USD per user per month

Discounted for Nonprofits
Features
Lightning Ready
Enterprise & Up
Salesforce1 Mobile
Native App

Rating (124)
Latest Release 8/25/2026
CATEGORIES Telephony Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.
More
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering Paid Chat Chat Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering App by Coveo
Starting at $100,000 USD per company per year
Discounted for Nonprofits
Features
Lightning Ready
Professional & Up

Rating (62)
Latest Release 7/7/2026
CATEGORIES Finance , Agent Productivity With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.
More

How can we manage increased case volume?

Set up a solution with real-time visibility and intelligent assignment that will flag neglected cases, merge duplicates and more.

How can we automate our case management?

Support Your Customers

How can we set-up remote call centers for effective communication?

How can we manage increased case volume?

Return to Resources Page >