Support Your Customers

How can we set-up remote call centers for effective communication?

Use a Voice over IP (VoIP) solution to set up a remote call center so you can keep in contact and support your customers.

How can we set-up call centers for effective communication?

Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording Free App Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording App by Amazon Web Services Free Features
Lightning Ready
Professional & Up

Rating (41)
Latest Release 8/22/2024
CATEGORIES Telephony The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.
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Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer Paid App Genesys Cloud CTI Adapter | CTI, Omni-Channel, HVS, Dialer App by Genesys
Starting at $15 USD per user per month
Features
Lightning Ready
Essentials & Up

Rating (9)
Latest Release 9/12/2024
CATEGORIES Telephony A true cloud offering, the Genesys Cloud CTI Adapter includes a feature-rich, pre-built integration for instant impact and the ability for deep customization to optimize your existing Salesforce investment, processes, and vision.
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Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) Paid App Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) App by Vonage
Starting at $50 USD per user every 0 months
Discounted for Nonprofits
Features
Lightning Ready
Professional & Up
No Limits
Salesforce1 Mobile

Rating (982)
Latest Release 10/12/2022
CATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.
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Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering Paid Chat Chat Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering App by Coveo Solutions Inc.
Starting at $100,000 USD per company per year
Discounted for Nonprofits
Features
Lightning Ready
Professional & Up

Rating (62)
Latest Release 11/14/2024
CATEGORIES Finance , Agent Productivity With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.
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Five9 Adapter for Salesforce (Open CTI) Paid App Five9 Adapter for Salesforce (Open CTI) App by Five9
Starting at $15 USD per seat per month
Features
Lightning Ready
Essentials & Up

Rating (159)
Latest Release 10/22/2024
CATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter for Salesforce. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.
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Natterbox | Service Cloud Voice, Telephony, CTI, Call Center, AI Voice Analytics Paid Chat Chat Natterbox | Service Cloud Voice, Telephony, CTI, Call Center, AI Voice Analytics App by Natterbox
Starting at $56 USD per user per month
Discounted for Nonprofits
Features
Lightning Ready
Enterprise & Up

Rating (200)
Latest Release 4/19/2024
CATEGORIES Customer Service Natterbox delivers native Salesforce voice, CTI integration & contact center features including telephony, IVR, click-to-dial, call recording, call routing, mobile, SMS, speech analytics, and dialer for Sales Cloud, Service Cloud and Service Cloud Voice.
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Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics Paid Chat Chat Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics App by Talkdesk
Starting at $10 USD per user per month
Features
Lightning Ready
Professional & Up

Rating (699)
Latest Release 11/12/2024
CATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).
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AMC Technology's DaVinci for Salesforce Paid App AMC Technology's DaVinci for Salesforce App by AMC Technology
$25.25 USD per user per month
Discounted for Nonprofits
Features
Lightning Ready
Essentials & Up
No Limits

Rating (19)
Latest Release 7/13/2020
CATEGORIES Telephony Organizations utilize AMC’s DaVinci anywhere customer engagement happens to orchestrate incredible experiences for customers and customer service representatives.
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Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging Paid App Aircall CTI | Voice & SMS integrated, Call center, dialer, Telephony, messaging App by Aircall
$50 USD per user per month
Discounted for Nonprofits
Features
Lightning Ready
Professional & Up
No Limits

Rating (108)
Latest Release 6/30/2022
CATEGORIES Telephony Aircall is an easy-to-use phone integration for Salesforce. Introduce call center features to your Salesforce experience, including CTI, one-click dialing, IVR, SMS, Sales Engagement, and more !
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RingCentral for Salesforce: Business Phone | Webinar | SMS | Click-to-call Paid App RingCentral for Salesforce: Business Phone | Webinar | SMS | Click-to-call App by RingCentral, Inc.
Starting at $19.99 USD per user per month
Discounted for Nonprofits
Features
Lightning Ready
Professional & Up
Salesforce1 Mobile

Rating (54)
Latest Release 11/21/2024
CATEGORIES Telephony , Collaboration Boost seller and marketer productivity by integrating RingCentral into Salesforce. Sellers stay focused by eliminating app switching and workflow automation. Automate webinar management functions to eliminate copy and paste workflows.
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Support Your Customers

How can we set-up remote call centers for effective communication?

How can we manage increased case volume?

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