App Guide: Recommended Apps for Customer Service Success
Explore customer-recommended AppExchange apps that solve common customer service challenges.
Apps for Call Centers
Give agents a 360-degree view so they know who customers are when they call.
Call Center Apps
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Five9 Adapter for Salesforce | Open CTI | Contact Center | Telephony
Five9 Adapter for Salesforce | Open CTI | Contact Center | Telephony App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Empower contact centers to deliver a unified, seamless engaging CX with the Five9 Adapter for Salesforce. Enable agents to provide interactive, personalized, and conversational self-service assistance to customers across voice and digital channels.Latest Release 10/22/2024 -
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 8/21/2025 -
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) App by Vonage
FeaturesStarting at $50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 1/16/2025
Apps for Omni-channel Customer Service
Provide service options across SMS, phone, live chat, and more.
Omni Channel Apps
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Glance Cobrowse
Glance Cobrowse App by Glance
Features$55 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance empowers customer-facing teams with in-the-moment collaboration inside Salesforce. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes—seamlessly and securely.Latest Release 9/10/2024 -
SMS Magic & Conversive | Conversational Messaging
SMS Magic & Conversive | Conversational Messaging App by Screen Magic Mobile Media
FeaturesStarting at $7 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Productivity Drive positive outcomes across your client, candidate or patient lifecycle by leveraging AI to start conversations, guide decisions and fulfill promises over sms/mms messaging.Latest Release 2/17/2025
Apps to Improve Service Workflows
From AI to enhanced workflows, these apps help you embrace new ways of delivering service.
Apps to Support your Service Agents
Use tools to drive agent empowerment and help them easily find information to make solving cases more efficient.
Service Agent Apps
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In-gage – AI Quality Assurance, Surveys & Case Categorisation
In-gage – AI Quality Assurance, Surveys & Case Categorisation App by In-gage Technology Ltd
FeaturesStarting at $3 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Ensure 100% Quality Assurance with AI-driven auditing, real-time compliance checks, and actionable insights in Salesforce. Plus, enhance NPS, case categorisation, coaching, and service efficiency tracking to improve your customer experience.Latest Release 9/8/2025 -
Distribution Engine: Smarter Routing & Matching | Leads, Cases & More | No Code
Distribution Engine: Smarter Routing & Matching | Leads, Cases & More | No Code App by NC Squared Ltd
FeaturesStarting at $20 USD per user every 0 months
$35 USD per user per month
$55 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Sales , Productivity Out-of-the-box Salesforce routing only gets you so far. That’s why we built Distribution Engine - smart, no-code routing for Leads, Cases (and more), based on workload, availability, or custom logic - all within Salesforce.####Loved by 20k users worldwide.Latest Release 10/23/2025 -
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules - Optional AI App by Ortoo Apps Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Agent Productivity Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment, Cases, Opportunities & more. Work Order Distribution; Skill-matching. One of the best AI apps for SalesforceLatest Release 10/27/2025
Apps to Measure Customer Satisfaction
Use survey tools to measure performance at every customer touchpoint.
Customer Satisfaction Apps
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SurveyMonkey Enterprise for CX: Surveys for Salesforce
SurveyMonkey Enterprise for CX: Surveys for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more -
SurveyMonkey for Salesforce
SurveyMonkey for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys Connect your survey data with Salesforce to drive results for your business. Automatically send surveys after key interactions and take real-time action on feedback. Enrich customer and prospect data by syncing survey responses into Salesforce.Latest Release 12/13/2023 -
Qualtrics - Customer Experience Management for Salesforce
Qualtrics - Customer Experience Management for Salesforce App by Qualtrics Free Features
RatingCATEGORIES Surveys Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.Latest Release 10/30/2025