App Guide: Recommended Apps for Customer Service Success
Explore customer-recommended AppExchange apps that solve common customer service challenges.
Apps for Call Centers
Give agents a 360-degree view so they know who customers are when they call.
Call Center Apps
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Five9 Adapter for Salesforce (Open CTI)
Five9 Adapter for Salesforce (Open CTI) App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter for Salesforce. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.Latest Release 10/22/2024 -
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics
Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics App by Talkdesk
FeaturesStarting at $10 USD per user per monthRatingCATEGORIES Telephony Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).Latest Release 11/12/2024 -
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) App by Vonage
FeaturesStarting at $50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 12/11/2024 -
Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center App by NICE CXone
Features$20 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Telephony Salesforce Agent provides a call center solution in the cloud unifying the agent experience within Sales/Service Cloud. Increase agent efficiency, while improving customer experience with the CTI leader. Install in under 10 mins!Latest Release 12/6/2024
Apps for Omni-channel Customer Service
Provide service options across SMS, phone, live chat, and more.
Omni Channel Apps
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Glance
Glance App by Glance
Features$55 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance Guided CX™ helps enterprises earn, keep, and grow customers through instant, personal collaboration within their digital properties. The world’s most recognizable brands trust Glance to build relationships, increase revenue, and boost CLV.Latest Release 9/10/2024 -
SMS-Magic & Conversive | Conversational Messaging
SMS-Magic & Conversive | Conversational Messaging App by Screen Magic Mobile Media
FeaturesStarting at $7 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Productivity Drive positive outcomes across your client, candidate or patient lifecycle by leveraging AI to start conversations, guide decisions and fulfill promises over messaging.Latest Release 6/3/2024
Apps to Improve Service Workflows
From AI to enhanced workflows, these apps help you embrace new ways of delivering service.
Apps to Support your Service Agents
Use tools to drive agent empowerment and help them easily find information to make solving cases more efficient.
Service Agent Apps
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In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation
In-gage – Surveys, Compliance Checks, Quality Audits & Case Categorisation App by In-gage Technology Ltd
FeaturesStarting at $3 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Agent Productivity AI-assisted Customer NPS, Compliance Checks, Quality Assessments, Coaching, and Service Efficiency- The key activities that drive high levels of customer loyalty and advocacy. Measure and show the value created by service teams and contact centres.Latest Release 11/10/2023 -
Distribution Engine: Intelligent Lead Routing, Case & Contact Assignment
Distribution Engine: Intelligent Lead Routing, Case & Contact Assignment App by NC Squared Ltd
FeaturesStarting at $20 USD per user every 0 months
$35 USD per user per month
$55 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Sales , Productivity Distribution Engine is an easily configurable, intelligent, rules-based assignment engine that ensures your Leads, Cases, Contacts, Accounts, Opportunities, or any Salesforce object are automatically distributed to the right team member at the right time.Latest Release 12/16/2024 -
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules
Q-assign: Lead, Case, Task Assignment, Dynamic Round Robin Rules App by Ortoo Apps
FeaturesStarting at $21 USD per user every 0 months
Discounted for NonprofitsRatingCATEGORIES Agent Productivity Intelligent Routing Engine: Point & click assignment rules; Weighted round robin; Dynamic lead & case management; Load balancing; Lead Assignment + Cases, Opportunities or any object; Work Order Distribution; AI-powered triage; Skill-matching + much moreLatest Release 12/18/2024
Apps to Measure Customer Satisfaction
Use survey tools to measure performance at every customer touchpoint.
Customer Satisfaction Apps
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SurveyMonkey Enterprise for CX: Surveys for Salesforce
SurveyMonkey Enterprise for CX: Surveys for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more -
SurveyMonkey for Salesforce
SurveyMonkey for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys Connect your survey data with Salesforce to drive results for your business. Automatically send surveys after key interactions and take real-time action on feedback. Enrich customer and prospect data by syncing survey responses into Salesforce.Latest Release 12/13/2023 -
Qualtrics - Customer Experience Management for Salesforce
Qualtrics - Customer Experience Management for Salesforce App by Qualtrics Free Features
RatingCATEGORIES Surveys Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.Latest Release 11/21/2024