AppExchange Apps to Give Customers a Superior Service Experience
AppExchange Apps to Give Customers a Superior Service Experience
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Five9 Adapter for Salesforce (Open CTI)
Five9 Adapter for Salesforce (Open CTI) App by Five9
FeaturesStarting at $15 USD per seat per monthRatingCATEGORIES Telephony Unlock customer intelligence and insights with the Five9 Plus Adapter for Salesforce. Five9 provides a full set of Contact Center capabilities including ACD, IVR, CTI, and Predictive Dialer functionality.Latest Release 10/22/2024 -
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT)
Vonage for Service Cloud Voice and Contact Center, CTI, Speech Analytics (BYOT) App by Vonage
FeaturesStarting at $50 USD per user per month
Discounted for NonprofitsRatingCATEGORIES Customer Service Deliver exceptional agent and customer experiences with a fully integrated Salesforce and contact center solution that seamlessly unifies voice, AI (conversational, virtual assistant, voicebot, chatbot), digital channels, & CRM data within Service Cloud.Latest Release 1/16/2025 -
Glance Cobrowse
Glance Cobrowse App by Glance
Features$55 USD per user per monthRatingCATEGORIES Agent Productivity , Customer Service Glance empowers customer-facing teams with in-the-moment collaboration inside Salesforce. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, resolve issues faster, and drive better business outcomes—seamlessly and securely.Latest Release 9/10/2024 -
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering
Coveo for Salesforce - AI-Powered Search, Recommendations & Generative Answering App by Coveo
FeaturesStarting at $100,000 USD per company per year
Discounted for NonprofitsRatingCATEGORIES Finance , Agent Productivity With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.Latest Release 4/25/2025 -
SurveyMonkey Enterprise for CX: Surveys for Salesforce
SurveyMonkey Enterprise for CX: Surveys for Salesforce App by SurveyMonkey Paid
Discounted for Nonprofits FeaturesRatingCATEGORIES Surveys SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more -
Nintex Apps for Salesforce (Formerly Skuid)
Nintex Apps for Salesforce (Formerly Skuid) App by Nintex
FeaturesStarting at $375 USD per user per year
Discounted for NonprofitsRatingCATEGORIES Admin & Developer Tools Deliver custom CRM pages and Experience Cloud sites with a UX that drives adoption. Create inline-editable multi-object forms and grids, consumer-grade digital experiences, and single-pane-of-glass interactive dashboards — without a single line of code.Latest Release 5/14/2025 -
Trail Tracker - by Trailhead
Trail Tracker - by Trailhead App by Salesforce Labs Free Features
RatingCATEGORIES Dashboards & Reports , Salesforce Labs Install this free app to guide your employees through their Salesforce learning adventure on Trailhead. Assign, track, and report on badges earned by your team via pre-built reports and dashboards to take your Salesforce game to the next level.Latest Release 3/17/2025