Paladin Group - OSF Digital - Platinum Consulting Partner & Agentforce Experts - AppExchange
Skip to NavigationSkip to Main Content

Paladin Group

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 853
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 1,193
  • Year this company was founded Founded 2003
Champions of Employee, Partner, and Customer Experiences

Paladin Group is an award-winning Salesforce consulting firm specialized in improving digital engagement organizations need with their Customers, Employees, and Partners.##- Engagement##- Improving Revenue##- Retention##- Transparency##- Cost Management

Highlights

  • Customer, Employee, and Partner Experience Strategy and Implementation. Paladin works with you to identify the critical business objectives to create Salesforce Experience Platforms with Experience, Service, Sales, Einstein Chatbots, and Commerce Cloud.
  • In the changing world of business interaction, digital experiences are critical to the continuity of business. Customer, Employee, and Partner experiences create the personal and connected interaction users expect.
  • Paladin has completed over 450 successful user experience projects with our remote consulting methodology. In 2019, Paladin was awarded two Partner Innovation Awards (Einstein Chatbot & Platform) at Dreamforce by Salesforce.


Description

At heart, we are business consultants with deep technology experience, passionate about solving business challenges with integrated cloud solutions utilizing the full Customer 360.##Paladin's assets and accelerators and pre-built out-of-the-box solutions are optimized for the Salesforce Platform and future releases.####Our solutions include: ##- Customer Self-Service## - Chatbot## - Case Deflection##- Customer Communities##- Remote Agent Communities##- Employee Communities## - Chatbot## - Case Deflection## - Employee Training## - COVID 19 Employee Communication## - Skills Matching##- Partner Communities and Portals for Partner Management## - Deal Registration## - Marketing / MDF## - Find a Partner## - Partner Onboarding and Training####Leveraging Salesforce Technology:##- Community / Experience Cloud##- Service Cloud##- Sales Cloud##- Marketing Cloud##- Commerce Cloud##- Analytic Cloud##- CMS##- myTrailhead##- Einstein Chatbots##- Knowledge Base##- Slack Integrations####Project Methodology##- Highly engaged with customers using Agile## - Reduces risk## - Improves User acceptance ##- Change Management

Geographic Focus

Languages

English

About OSF Digital - Platinum Consulting Partner & Agentforce Experts OSF Digital is a global, AI-powered digital transformation partner committed to creating measurable business value for our customers. We help organizations across retail, consumer goods, automotive, financial services, healthcare, manufacturing, high-tech and other industries optimize profits and accelerate growth. ##We guide clients through every stage of their transformation journey—from strategic consulting to multi-cloud implementation and ongoing managed services—across the full Salesforce ecosystem, including Agentforce, Data Cloud, Commerce, Sales, Service, Marketing, Experience Cloud, and MuleSoft.##Our proven methodologies reduce risk, accelerate time-to-market, and deliver quantifiable outcomes, driving both top-line growth and operational efficiencies. With deep expertise in multi-cloud integration, omnichannel experience design, Force.com custom development, Lightning components, APIs, and more, OSF empowers enterprises to unify customer touchpoints, leverage AI at scale, and lead smarter in today’s economy.##Learn more about how we accelerate business success at osf.digital.

Headquarters
Québec City, Québec, Canada
Phone
+1 (888) 548-4344

Case Studies

Loading