DecisivEdge, LLC - DecisivEdge - AppExchange
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DecisivEdge, LLC

  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 12
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 4
  • Year this company was founded Founded 2007
Discovery | Solutions | Execution | Success

DecisivEdge is a business consulting and technology firm. We help companies optimize their SalesForce implementations to deliver exceptional customer experiences and agent experience through digital transformation.

Highlights

  • Our team of SalesForce consultants have extensive experience with integrating Contact center solutions into your SalesForce platform. We partner with Five9 and have experience with most major contact center platforms.
  • Most contact center agents leverage 10 or more applications to engage and interact with your Customer. Our team has deep experience in enhancing the UI/UX delivered to your agents creating a greater Agent experience and exceptional Customer experience.
  • Optimize sales and service by introduction of artificial intelligence (AI) and workflow automation. We help companies use AI to leverage context to reduce internal transfers resulting in enhanced one touch resolution and simplified workflows.


Description

DecisivEdge is able to implement and/or optimize Salesforce to rapidly adapt for your ever-changing customer expectations, better connecting your organization, and driving stronger results. We help clients from various industries to design, execute and implement a personalized Salesforce strategy. ####Your business challenges aren’t out of the box. Your Salesforce shouldn’t be either. ####Deep expertise with Salesforce. We are certified developers, administrators, and application builders. We deal with complex projects, from custom features and time-saving process automations, to multi-platform integrations that improve data integrity and validity, to end-to-end implementation executed quickly and efficiently. We also provide training and support on any implementation for better user adoption, ongoing Salesforce maintenance and support, PLUS continuous business strategy and improvement services.

Geographic Focus

United States
Pennsylvania
Canada
Ontario
International India

Languages

English

About DecisivEdge DecisivEdge is a business consulting and technology firm. We help companies optimize existing implementations to meet their ever changing business needs. We can also install new instances.####We are known for delivering exceptional customer experiences through integrating Salesforce.com into the digital communications platforms . ####Our leadership team has its roots in Customer Service and Contact center management and use that expertise to bring knowledge and passion to help clients meet their objectives and goals.

Headquarters
Newark, De
Phone
302-299-1570
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