Your Trusted Partner Service Cloud and Contact Center Solutions - Xperience 1st - AppExchange
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Your Trusted Partner Service Cloud and Contact Center Solutions
  • Average rating of the solution or service based on AppExchange customer reviews Rating
  • Number of Salesforce-verified projects completed by the consultant Projects Completed 17
  • Number of people employed by the consultant who hold qualifying Salesforce certifications. To learn more about qualifying certifications, check the latest Salesforce Consulting Partner Program Policy. Certified Experts 10
  • Year this company was founded Founded 2023
Your Trusted Partner Service Cloud and Contact Center Solutions
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Empowering Businesses to Transform Customer Engagement

We are specializes in elevating customer engagement through Sales Cloud or Service Cloud with Contact Center solutions. As your trusted partner, we deliver scalable, personalized experiences that empower teams and unlock new revenue streams

Highlights

  • Transform CRM with the Power of Salesforce Sales and Service Cloud
  • Voice Excellence: Setting New Standards in Contact Center Interactions whether for Leads , Collection or Customer Service
  • We have best talents covering Service Cloud Voice with Amazon Connect or Genesys Cloud


Description

At Xperience 1st, we're not just another technology vendor; we're your trusted partner in transforming customer and user experiences. Leveraging Salesforce's cutting-edge Service Cloud and Einstein Chatbots, we specialize in optimizing Customer Relationship Management (CRM) and Contact Center operations like Genesys Cloud and Amazon Connect####Services We Offer####- CRM Optimization: Streamline your customer relationships with data-driven strategies####- Contact Center Solutions: Elevate customer service with state-of-the-art voice and chat functionalities####- Field Service Management: Improve your on-the-ground operations with our tailored solutions####- AI-Driven Personalization: Utilize artificial intelligence to offer personalized experiences that scale####- Team Empowerment: Equip your team with the tools they need for success, boosting productivity and job satisfaction. like Slack or Google Workspace

Geographic Focus

Languages

English,

About Xperience 1st At Xperience 1st, we are not just committed to transforming customer experiences; we excel in it through our specialized expertise. Our resources are uniquely skilled in the following key areas:####- Service Cloud Voice: Seamlessly integrate your telephony systems with CRM, providing real-time data access and enabling personalized customer service. Whether you're utilizing Amazon Connect, Genesys, or other providers, you're covered.####- Knowledge Management: Centralize critical information to facilitate swift, informed decision-making across various Sales and Service Channels.####- Field Service: Optimize the productivity and efficiency of your field workers. From meticulous scheduling to precise resource management, we ensure your field service experiences not only meet but exceed customer expectations.####- Einstein Bots: Leverage our AI-driven solutions to handle routine customer queries. This frees up your agents to focus on more complex issues, thereby enhancing overall efficiency and customer satisfaction.####Xperience 1st as your specialized partner in pioneering exceptional both user and customer journeys.

Headquarters
Dublin , Ireland
Phone
+353874061456

Customer Testimonials

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