Case Merge Premium: Automatically Detect and Merge Duplicate Cases

Case Merge Premium: Streamline Salesforce support and lower costs by merging duplicates.

Automatic duplicate detection for Salesforce cases ensures your team never misses a duplicate.

Compare Vicasso’s Case Merge Premium vs standard Salesforce merge. Merge up to 9+ cases at once.

Fully automatic case merging in Salesforce. Zero-touch background processing for clean data.

Semi-Automatic case merge: Agents review and merge Salesforce duplicates with just one click.

Manually merge 9+ Salesforce cases at once. Handle large duplicate sets in a single cycle.

Never lose data with the Unmerge feature. Undo case merges in Salesforce with confidence.

A 100% native Salesforce app. Case Merge Premium inherits your GDPR, SOC 2, and HIPAA compliance.

Highly configurable case merge rules. Tailor duplicate detection and workflows to your team.

Boost Agentforce ROI. Clean Salesforce data ensures AI agents deliver accurate, reliable answers.

Top Case Merge Premium features: bulk merge, auto-merging, custom matching, and undo merge.

Start your 14-day free trial of Case Merge Premium on the Salesforce AppExchange today!

We're still gathering your accounts. This process takes a few moments.

Starting at $12 USD per user every 0 months 14-day free trial. $2,160 contract minimum includes 15 users. Contact us to discuss pricing details for Service Experience Suite, bundling, volume, and term. Call +1 609.570.7200.

Discounts available for nonprofits

More plans available

$18 USD per user per month

$2,350 USD per org (one-time)

Rating

(89)

Latest Release

3/30/2026