NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center

Improve agent efficiency by keeping them on a single, unified screen in Salesforce

Automatically show customer information and activity with each interaction.

Matched information automatically presented to agent

Automatically create tasks for interactions and access call recordings

Simple Configuration

Reduce customer effort and friction with channel elevation

CXone Agent for Salesforce in Action

Mitchell saves 2-3 minutes per call, improved CSAT score by 10%, easy to implement and intuitive

Swisslog Healthcare Reduces Wait Time by 30% with inContact Agent for Salesforce

CXone

CXone Performance Analytics for Salesforce Einstein - Category Selection

CXone Performance Analytics for Salesforce Einstein - FCR Dashboard

CXone Performance Analytics for Salesforce Einstein - Sales Productivity Dashboard

CXone Performance Analytics for Salesforce Einstein - Expert Mode

NICE CXone Agent for Salesforce

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$20 USD per user per month You must have an active NICE CXone account for the Salesforce Agent to work. NOTE: $20/per month / agent for NICE CXone customers. (For full pricing contact us.)

Discounts available for nonprofits

Rating

(102)

Latest Release

12/8/2025