DeciZone Interactive Decision Trees: Automated Customer Support & Knowledge Base
By DeciZone.com
$1 USD per user per month 'DeciZone Integration With Salesforce' allows you to integrate your existing www.DeciZone.com Business/Enterprise account for all members of your DeciZone account. For pricing see https://www.decizone.com/price . Email Contact@DeciZone.com for details.
Discounts available for nonprofits
Latest Release
1/17/2019
CATEGORIES
Agent ProductivityDeciZone automates support & Troubleshooting in less than 30sec using interactive decision trees knowledge base. This 'DeciZone Integration with Salesforce' app allows you to integrate your paid DeciZone.com Account with your Salesforce Account.
Highlights
- Easily guide people through complicated processes with a interactive decision tree. All they need to do is just click a few times to follow your guidelines. This helps you get effortless & consistent performance with significantly better experience.
- Give Support/Troubleshooting guidance exactly like you would do it in person- by showing images, videos, attaching documents, links & transcripts. Auto-Escalate only those cases which are not resolved by your decision tree. Better Experience & $avingS.
- Auto generated transcripts updated in your case/contact/ticket description/notes to allow your team to focus and proactively reach out to your customer. Feedback to Author feature allows continuous improvement of your decision trees - Retain Experience!
Description
DeciZone.com is a platform for streamlining decision making in less than 30 seconds using interactive decision trees & navigable flowcharts. Your paid account at https://DeciZone.com can be integrated with your Salesforce account using this app.
This app allows any member of your DeciZone account to log into their Salesforce account (with the same email address) to use DeciZone integration inside Salesforce with their Case, Lead or Opportunity. Email 'support+appxchange@DeciZone.com' if you have questions.
Advanced features like reports, linked trees and team feedback allow continuous improvement for your decision trees, allowing you to retain the experience in your organization even when the people leave. Custom logo/colors Branding; Multimedia assets at any step in your tree to give more context; attach files, link to websites or just show screenshots.
Just login to your DeciZone.com account & find the instructions to enable the DeciZone integration with Salesforce.
We take pride in earning your trust.
Enable Confident Decisions
Features
Contents of managed packages don't count against your org's app, tab, and object limits. Contents of unmanaged packages count against these limits, so check your org before installing.Package Contents
- Custom Objects: 0
- Custom Applications: 0
- Custom Tabs: 0
Lightning components are building blocks for Salesforce apps. Use global components to build custom apps with tools like Lightning App Builder and Community Builder.Lightning Components
- Global: 0
- App Builder: 0
- Community Builder: 0
Requirements
Support Please email us at Support@DeciZone.com. We will get back to you as soon as possible. Thank you.
Additional Information
DeciZone is a No-Code productivity SAAS solution for creating and sharing interactive decision trees which streamline guidance for teams & customers in making confident decisions.