Cadalys Service Management® - Cadalys, Inc. - AppExchange
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Cadalys Service Management®

By Cadalys, Inc.
Cadalys Service Management®
Effective ITSM should be fully integrated into your business
ITIL-Ready ITSM for Salesforce
Cadalys Service Management is part of the EngageIQ suite of apps for full lifecycle engagement
Native ITSM delivers immediate value for companies applying the ITIL framework
ITSM is a critical component of the Cadalys EngageIQ platform for full lifecycle engagement
Insight Engine delivers knowledge you need to make data-driven decisions
Assess risks and manage a change schedule for timing, urgency and cost of fixing common problems
CMDB Visualization provides real-time status and interdependencies of your CIs
AI Search provides fastest access to the best information in the Knowledge Base and Service Catalog
Service Management Features and Functionality
Start receiving, prioritizing, and resolving incidents quickly and easily
We're still gathering your accounts. This process takes a few moments.

$73 USD per user per month We offer volume discounts based on the number of users and duration of contract.

Rating

(10)

Latest Release

3/9/2026

CATEGORIES

Customer Service
Native ITIL/ITSM for Salesforce

Built entirely on the Salesforce platform, Cadalys Service Management® delivers out-of-the-box ITIL processes for any service delivery function, from internal IT and HR help desks for employees to external customer-facing operations that serve clients.

$73 USD per user per month We offer volume discounts based on the number of users and duration of contract.