Email to Case (E2C) Advance | Expediting/Redefining Case Management Cycle - Grazitti Interactive™ - AppExchange
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Email to Case (E2C) Advance | Expediting/Redefining Case Management Cycle

By Grazitti Interactive™
Email to Case (E2C) Advance | Expediting/Redefining Case Management Cycle
Email-to-Case Advance: Ensuring More Productive Service Agents and Delighted Customers
Automated Article Suggestion Helps In Case Deflection
Handle Duplicate Cases And Merge Them Dynamically
Personalise Case Comment/Feed View
Personalise Case Comment/Feed View
Add Canned Comment(Quick Text) Functionality For Case Comment
Personalise Add Case Comment Page
Save CC/BCC Addresses From Email To Case
Setup your Email-To-Case Advance App
Clean unwanted thread from emails
Enable/Disable Triggers and Record Types
Define Custom Templates and Exclude List Domains/Emails
Add members on Case Comments
Change Case Status according to Requirements
Manage Cases from Internal Team
Monitor Comment Timeline
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Paid

Discounts available for nonprofits

Rating

(2)

Latest Release

6/14/2024

CATEGORIES

Agent Productivity
Ensuring More Productive Service Agents and Delighted Customers

Make use of the augmented version of the basic ‘Email-to-Case’ functionality. Email to Case Advance is a robust solution for support/service teams to effectively manage customer cases. Take your 15-day trial to witness how it can help your organization.

Paid

Discounts available for nonprofits