SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat - Maaz Technologies - AppExchange
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SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat

By Maaz Technologies
SmartConnect solution for Cisco Contact Center | CTI | AI NLP Omnichannel chat
Salesforce Smart Connect for Cisco Contact Centre
Omni Channel Capabilities
Supervisor Controls
Team Visibility
Complete Telephony Functions
Call Transfer and Conference
Agent State Control
Call Wrap-up Reasons
Click to Dial
Automatic Call Logging
SmartConnect
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$15 USD per user per month Maaz Technologies Standard agent seat includes a pre-built Advanced CTI Connector and Omnichannel Solution. The one-time professional services for CTI implementation and Omnichannel deployment depends on specific customer requirements.

Discounts available for nonprofits

Rating

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Latest Release

6/3/2022

CATEGORIES

Agent Productivity
Interactive High-Performance for Cisco Contact Centre | CTI | Omni-Channel

SmartConnect for Cisco Contact Centre is a solution that seamlessly connects Salesforce CRM with Cisco Contact Centre in the most incredible way possible. It unifies agents' experience into a single user interface making customer interactions efficient

$15 USD per user per month Maaz Technologies Standard agent seat includes a pre-built Advanced CTI Connector and Omnichannel Solution. The one-time professional services for CTI implementation and Omnichannel deployment depends on specific customer requirements.

Discounts available for nonprofits