Girik SMS for Agentforce | SMS, WhatsApp & Text Messaging AI Agents

✓ Conversation Logging Without Data Entry Every SMS, MMS and WhatsApp message writes itself to the Lead, Contact, Case or custom object — no rep copying threads into notes

✓ Agentforce Actions in Plain Language Tell your agent “text this lead to confirm Thursday at 2” and Girik SMS sends it, logs it and schedules the follow-up

✓ Two-Way Texting Threaded on the Record Inbound replies land on the same record as the outbound message, timestamped and visible to whoever picks up the account next

✓ Lead Qualification by Text Agentforce asks qualifying questions over SMS, writes the answers into the right fields, and routes hot replies to the record owner

✓ Appointment Reminders That Handle the Reply Multi-step reminder sequences where “confirm” and “reschedule” responses are processed automatically, cutting no-shows without manual chasing

✓ Native to Sales, Service and Experience Cloud Runs on your existing objects, Flows and permission model — no middleware, no sync, no separate console for reps to learn

✓ Org-Wide Opt-Out Enforcement One STOP reply blocks every future send from every Flow and campaign, so TCPA and 10DLC compliance doesn't depend on someone remembering

✓ Bulk Campaigns With Per-Reply Routing Send personalized SMS and WhatsApp campaigns to a list, then route each individual reply back to its record owner instead of a shared inbox

✓ Delivery Visibility, Not Silence See sent, delivered and failed status per message in Salesforce, so a carrier rejection surfaces instead of looking like a customer who ignored you